Rocket.Chat Customer Signals
3 Rocket.Chat customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Rocket.Chat's competitive position is shifting.
Where Rocket.Chat wins customers from competitors
Accounts that switched from a competitor to Rocket.Chat over the last 12 months. Each figure is Rocket.Chat's win rate in switches against that competitor, ranked from highest to lowest.
Where Rocket.Chat lost customers in the last 12 months
Rocket.Chat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Rocket.Chat customer in the last 12 months; thickness = share of all churns.
- Rocket.Chat vs HubSpot: 13.7%
- Rocket.Chat vs WhatsApp: 11.2%
- Rocket.Chat vs Intuit: 9.5%
- Rocket.Chat vs WooCommerce: 9.3%
- Rocket.Chat vs Shopify: 6.6%
- Rocket.Chat vs Zendesk: 6%
- Rocket.Chat vs Tawk.to: 3.7%
- Rocket.Chat vs Squarespace: 3.1%
- Rocket.Chat vs Text: 2.9%
- Rocket.Chat vs Zoho: 2.5%
Data current as of August 2026
3 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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