WhatsApp Customer Signals
7750 WhatsApp customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how WhatsApp's competitive position is shifting.
Where WhatsApp wins customers from competitors
Accounts that switched from a competitor to WhatsApp over the last 12 months. Each figure is WhatsApp's win rate in switches against that competitor, ranked from highest to lowest.
Where WhatsApp lost customers in the last 12 months
WhatsApp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned WhatsApp customer in the last 12 months; thickness = share of all churns.
- WhatsApp vs Text: 19.4%
- WhatsApp vs Zendesk: 12.1%
- WhatsApp vs Chaty Premio: 11%
- WhatsApp vs Tawk.to: 10.4%
- WhatsApp vs Chatwoot: 6.7%
- WhatsApp vs Joinchat: 4.7%
- WhatsApp vs OpenAI: 3.6%
- WhatsApp vs Shopify: 3.5%
- WhatsApp vs JivoSite: 2.4%
- WhatsApp vs Tidio: 2.3%
Data current as of August 2026
7750 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card