Win / Loss Data

Freshworks (Freshservice) Customer Signals

77 Freshworks (Freshservice) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Freshservice)'s competitive position is shifting.

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45%Win rate
37Rivals tracked
77In-market
Competitive wins

Where Freshworks (Freshservice) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Freshservice) over the last 12 months. Each figure is Freshworks (Freshservice)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Salesloft
79%
Rocket.Chat
78%
Zoho
77%
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Churn destinations

Where Freshworks (Freshservice) lost customers in the last 12 months

Freshworks (Freshservice)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Freshservice) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Freshservice) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Freshservice) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Freshservice)Freshworks (Freshservice) vs Zendesk: 23.4%ZendeskFreshworks (Freshservice) vs OpenAI: 22.3%OpenAIFreshworks (Freshservice) vs Atlassian: 19%AtlassianFreshworks (Freshservice) vs HubSpot: 4.8%HubSpotFreshworks (Freshservice) vs Intercom: 3.2%IntercomFreshworks (Freshservice) vs Webex: 3.2%WebexFreshworks (Freshservice) vs WhatsApp: 2.8%WhatsAppFreshworks (Freshservice) vs SalesForce: 1.9%SalesForceFreshworks (Freshservice) vs twilio: 1.6%twilioFreshworks (Freshservice) vs Text: 1.4%Text
  • Freshworks (Freshservice) vs Zendesk: 23.4%
  • Freshworks (Freshservice) vs OpenAI: 22.3%
  • Freshworks (Freshservice) vs Atlassian: 19%
  • Freshworks (Freshservice) vs HubSpot: 4.8%
  • Freshworks (Freshservice) vs Intercom: 3.2%
  • Freshworks (Freshservice) vs Webex: 3.2%
  • Freshworks (Freshservice) vs WhatsApp: 2.8%
  • Freshworks (Freshservice) vs SalesForce: 1.9%
  • Freshworks (Freshservice) vs twilio: 1.6%
  • Freshworks (Freshservice) vs Text: 1.4%

Data current as of August 2026

Hi Freshworks (Freshservice) team

77 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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