CallRail Customer Signals
See CallRail's live competitive picture - head-to-head win rates against CallTrackingMetrics and other competitors, where retention risk is concentrated, and how the category is shifting.
Where CallRail wins customers from competitors
Accounts that switched from a competitor to CallRail over the last 12 months. Each figure is CallRail's win rate in switches against that competitor, ranked from highest to lowest.
Where CallRail lost customers in the last 12 months
CallRail's biggest competitive threats. Each ribbon shows a vendor that picked up a churned CallRail customer in the last 12 months; thickness = share of all churns.
- CallRail vs CallTrackingMetrics: 57.6%
- CallRail vs Invoca: 33.8%
- CallRail vs MessageGears: 3.4%
- CallRail vs braze: 1.7%
- CallRail vs Appcues: 1.6%
- CallRail vs Text: 0.8%
- CallRail vs Insider One: 0.5%
- CallRail vs Text Request: 0.3%
- CallRail vs Google Cloud: 0.2%
Data current as of July 2026
See who's picking up CallRail customers
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Live head-to-head win rates against CallTrackingMetrics and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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