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Google Cloud customer signalsCustomer Engagement

18 Google Cloud customers show competitor trial signals.

See which customers are trying competing software, which products we detected, and where a customer check-in could help.

Where Google Cloud customers switched in the last 12 months

This chart shows where observed switches away from Google Cloud went over the last 12 months. Each percentage is that vendor's share of all observed switches from Google Cloud to another tracked vendor. Churn with no identified destination is not included.

Where Google Cloud customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Google Cloud customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Google CloudGoogle Cloud vs OneSignal: 72%OneSignal72%Google Cloud vs Insider One: 12%Insider One12%Google Cloud vs Appcues: 8%Appcues8%Google Cloud vs CallRail: 8%CallRail8%
Of observed switches from Google Cloud,72%went to OneSignal

For customer success: Start with the leading destinations when reviewing cancellation reasons, competitive objections and retention messaging.

Brazil is by far Google Cloud's biggest market.

23% of Google Cloud installs are in its biggest market and 77% are spread across 104 other countries. 28% of installs were first detected in the last 12 months.

CountryShare of active installs
Brazil
23%
United States
9%
Denmark
6%
India
4%
Spain
3%
Japan
2%
Exact counts, the full country list, verticals and size bands are in MarketSizerRequest free access
VerticalShare of active installs
Technology And Computing
15%
Business And Industrial
7%
Food And Drink
4%
Education
2%
Every vertical, size band and traffic band is in MarketSizerRequest free access

Share of companies where MarketSizer detects Google Cloud today, across the Google Cloud family of products. Countries under 50 companies are not shown. Refreshed nightly.

How to read this data

What does a competitor trial signal mean?

MarketSizer counts a competitor trial signal when it first detects a new installation of a competing tracked vendor, within the last 40 days, on the domain of an established Google Cloud customer (one detected using Google Cloud for more than 60 days). It is observed activity. It does not confirm a contractual trial, dissatisfaction or an intention to leave. Use it as a prompt to investigate alongside your own account history and customer conversations. This count uses a 40-day lookback on new installations by established customers. It is not the same measure as the in-product trial status described on the Our data page, which uses a 30-day window, so the two figures should not be compared directly.

What do the switching figures measure?

The churn chart shows where observed switches away from Google Cloud went over the last 12 months. Each percentage is that vendor's share of all observed switches from Google Cloud to another tracked vendor. Churn with no identified destination is not included. For each listed competitor, the win rate estimates the share of observed switches between the two vendors that moved to Google Cloud. It is weighted towards recent activity and smoothed so that small samples do not produce extreme figures. Both cover switching MarketSizer has observed, not every customer of every vendor, and past switching does not predict what an individual customer will do next.

How current is this page's data?

The data behind this page is refreshed daily. Trial signals are counted over a rolling 40-day window and the switching figures over the last 12 months. For company-level checks, MarketSizer re-verifies a specific company's environment when you look it up. More on refresh and verification is on the Our data page.

Find out which Google Cloud customers are evaluating alternatives.

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About Google Cloud

Google Cloud is tracked by MarketSizer in the Customer Engagement category.