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Win / Loss Data

Chaty Customer Signals

7 Chaty customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chaty's competitive position is shifting.

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9%Win rate
14Rivals tracked
7In-market
Competitive wins

Where Chaty wins customers from competitors

Accounts that switched from a competitor to Chaty over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Chaty's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Adobe
76%
Drupal
70%
PrestaShop
68%
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Churn destinations

Where Chaty lost customers in the last 12 months

Chaty's biggest competitive threats: every vendor that picked up a churned Chaty customer in the last 12 months, ranked by share of all churns.

Where Chaty customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chaty customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatyChaty vs Shopify: 58.6%ShopifyChaty vs Wix: 34.6%WixChaty vs WooCommerce: 2.4%WooCommerceChaty vs Avada: 1.6%AvadaChaty vs Webflow: 1.4%WebflowChaty vs Squarespace: 0.5%SquarespaceChaty vs PrestaShop: 0.2%PrestaShopChaty vs Appstle: 0.2%AppstleChaty vs BigCommerce: 0.1%BigCommerceChaty vs Adobe: 0.1%Adobe

Data current as of September 2026

Hi Chaty team

7 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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