Win / Loss Data

Chaty Customer Signals

See Chaty's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Chaty wins customers from competitors

Accounts that switched from a competitor to Chaty over the last 12 months. Each figure is Chaty's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Chaty Premio
99%
Intuit
67%
Tawk.to
64%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where Chaty lost customers in the last 12 months

Chaty's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chaty customer in the last 12 months; thickness = share of all churns.

Where Chaty customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chaty customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatyChaty vs Shopify: 34.5%ShopifyChaty vs Wix: 23.7%WixChaty vs Wix (Chat): 14.5%Wix (Chat)Chaty vs WhatsApp: 8.4%WhatsAppChaty vs klaviyo: 2.7%klaviyoChaty vs Klarna: 2%KlarnaChaty vs Brevo: 1.6%BrevoChaty vs WooCommerce: 1.2%WooCommerceChaty vs HubSpot: 1.1%HubSpotChaty vs Tidio: 1%Tidio
  • Chaty vs Shopify: 34.5%
  • Chaty vs Wix: 23.7%
  • Chaty vs Wix (Chat): 14.5%
  • Chaty vs WhatsApp: 8.4%
  • Chaty vs klaviyo: 2.7%
  • Chaty vs Klarna: 2%
  • Chaty vs Brevo: 1.6%
  • Chaty vs WooCommerce: 1.2%
  • Chaty vs HubSpot: 1.1%
  • Chaty vs Tidio: 1%

Data current as of July 2026

Hi Chaty team

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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