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PrestaShop customer signalseCommerce Platform

1523 PrestaShop customers show competitor trial signals.

See which customers are trying competing software, which products we detected, and where a customer check-in could help.

Where PrestaShop customers switched in the last 12 months

This chart shows where observed switches away from PrestaShop went over the last 12 months. Each percentage is that vendor's share of all observed switches from PrestaShop to another tracked vendor. Churn with no identified destination is not included.

Where PrestaShop customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where PrestaShop customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.PrestaShopPrestaShop vs Shopify: 47.8%Shopify47.8%PrestaShop vs WooCommerce: 23.1%WooCommerce23.1%PrestaShop vs OpenCart: 7.9%OpenCart7.9%PrestaShop vs Adobe: 7.5%Adobe7.5%PrestaShop vs Wix: 2%Wix2%PrestaShop vs Algolia: 1.6%Algolia1.6%PrestaShop vs Drupal: 1.5%Drupal1.5%PrestaShop vs Vercel: 1.4%Vercel1.4%PrestaShop vs Bitrix24: 1.2%Bitrix241.2%PrestaShop vs Shopware: 0.9%Shopware0.9%
Of observed switches from PrestaShop,47.8%went to Shopify

For customer success: Start with the leading destinations when reviewing cancellation reasons, competitive objections and retention messaging.

PrestaShop's estimated win rates in customer switches

Compare PrestaShop's estimated switching win rate against each listed competitor, using observed switching activity from the last 12 months. For each competitor, the percentage estimates the share of observed switches between the two vendors that moved to PrestaShop.

CompetitorEstimated win rate
Adobe
67%
More competitor comparisons are available in MarketSizerRequest free access
How this is calculated

Accounts that switched from a competitor to PrestaShop over the last 12 months. Each figure is a recency-weighted, Bayesian-smoothed estimate of PrestaShop's win rate in switches against that competitor, ranked from highest to lowest.

For sales: Use these comparisons to choose competitive segments to investigate and battlecards to review. Compare each rate with switching volume in your own data before prioritising a market.

How to read this data

What does a competitor trial signal mean?

MarketSizer counts a competitor trial signal when it first detects a new installation of a competing tracked vendor, within the last 40 days, on the domain of an established PrestaShop customer (one detected using PrestaShop for more than 60 days). It is observed activity. It does not confirm a contractual trial, dissatisfaction or an intention to leave. Use it as a prompt to investigate alongside your own account history and customer conversations. This count uses a 40-day lookback on new installations by established customers. It is not the same measure as the in-product trial status described on the Our data page, which uses a 30-day window, so the two figures should not be compared directly.

What do the switching figures measure?

The churn chart shows where observed switches away from PrestaShop went over the last 12 months. Each percentage is that vendor's share of all observed switches from PrestaShop to another tracked vendor. Churn with no identified destination is not included. For each listed competitor, the win rate estimates the share of observed switches between the two vendors that moved to PrestaShop. It is weighted towards recent activity and smoothed so that small samples do not produce extreme figures. Both cover switching MarketSizer has observed, not every customer of every vendor, and past switching does not predict what an individual customer will do next.

How current is this page's data?

The data behind this page is refreshed daily. Trial signals are counted over a rolling 40-day window and the switching figures over the last 12 months. For company-level checks, MarketSizer re-verifies a specific company's environment when you look it up. More on refresh and verification is on the Our data page.

Find out which PrestaShop customers are evaluating alternatives.

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About PrestaShop

PrestaShop is tracked by MarketSizer in the eCommerce Platform category.