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Win / Loss Data

DTDC Customer Signals

See DTDC's live competitive picture - head-to-head win rates against DHL and other competitors, where retention risk is concentrated, and how the category is shifting.

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28%Win rate
6Rivals tracked
0In-market
Competitive wins

Where DTDC wins customers from competitors

Accounts that switched from a competitor to DTDC over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of DTDC's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
FedEx
63%
UPS
56%
bpost
50%
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Churn destinations

Where DTDC lost customers in the last 12 months

DTDC's biggest competitive threats: every vendor that picked up a churned DTDC customer in the last 12 months, ranked by share of all churns.

Where DTDC customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where DTDC customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.DTDCDTDC vs DHL: 43.7%DHLDTDC vs TNT: 38.8%TNTDTDC vs UPS: 9.4%UPSDTDC vs FedEx: 6.7%FedExDTDC vs bpost: 1.2%bpostDTDC vs La Poste: 0.2%La Poste

Data current as of September 2026

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