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Win / Loss Data

FedEx Customer Signals

See FedEx's live competitive picture - head-to-head win rates against DHL and other competitors, where retention risk is concentrated, and how the category is shifting.

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61%Win rate
6Rivals tracked
0In-market
Competitive wins

Where FedEx wins customers from competitors

Accounts that switched from a competitor to FedEx over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of FedEx's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
UPS
78%
TNT
77%
DHL
61%
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Churn destinations

Where FedEx lost customers in the last 12 months

FedEx's biggest competitive threats: every vendor that picked up a churned FedEx customer in the last 12 months, ranked by share of all churns.

Where FedEx customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where FedEx customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.FedExFedEx vs DHL: 41.9%DHLFedEx vs UPS: 32.4%UPSFedEx vs TNT: 17.7%TNTFedEx vs bpost: 5.5%bpostFedEx vs DTDC: 1.7%DTDCFedEx vs La Poste: 0.9%La Poste

Data current as of September 2026

Hi FedEx team

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