Win / Loss Data

FedEx Customer Signals

See FedEx's live competitive picture - head-to-head win rates against DHL and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where FedEx wins customers from competitors

Accounts that switched from a competitor to FedEx over the last 12 months. Each figure is FedEx's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
TNT
71%
UPS
70%
DTDC
60%
3 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where FedEx lost customers in the last 12 months

FedEx's biggest competitive threats. Each ribbon shows a vendor that picked up a churned FedEx customer in the last 12 months; thickness = share of all churns.

Where FedEx customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where FedEx customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.FedExFedEx vs DHL: 43.6%DHLFedEx vs UPS: 32.6%UPSFedEx vs TNT: 16.6%TNTFedEx vs bpost: 5%bpostFedEx vs DTDC: 1.3%DTDCFedEx vs La Poste: 0.8%La Poste
  • FedEx vs DHL: 43.6%
  • FedEx vs UPS: 32.6%
  • FedEx vs TNT: 16.6%
  • FedEx vs bpost: 5%
  • FedEx vs DTDC: 1.3%
  • FedEx vs La Poste: 0.8%

Data current as of July 2026

Hi FedEx team

See who's picking up FedEx customers
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Live head-to-head win rates against DHL and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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