Win / Loss Data

TNT Customer Signals

See TNT's live competitive picture - head-to-head win rates against DHL and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where TNT wins customers from competitors

Accounts that switched from a competitor to TNT over the last 12 months. Each figure is TNT's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
DTDC
82%
DHL
43%
bpost
36%
3 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where TNT lost customers in the last 12 months

TNT's biggest competitive threats. Each ribbon shows a vendor that picked up a churned TNT customer in the last 12 months; thickness = share of all churns.

Where TNT customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where TNT customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.TNTTNT vs DHL: 55.1%DHLTNT vs UPS: 25.7%UPSTNT vs FedEx: 15.3%FedExTNT vs bpost: 2%bpostTNT vs DTDC: 1%DTDCTNT vs La Poste: 0.9%La Poste
  • TNT vs DHL: 55.1%
  • TNT vs UPS: 25.7%
  • TNT vs FedEx: 15.3%
  • TNT vs bpost: 2%
  • TNT vs DTDC: 1%
  • TNT vs La Poste: 0.9%

Data current as of July 2026

Hi TNT team

See who's picking up TNT customers
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Live head-to-head win rates against DHL and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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