Win / Loss Data

Replyco Customer Signals

1 Replyco customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Replyco's competitive position is shifting.

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63%Win rate
4Rivals tracked
1In-market
Competitive wins

Where Replyco wins customers from competitors

Accounts that switched from a competitor to Replyco over the last 12 months. Each figure is Replyco's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Shopify
82%
eDesk
64%
Text
50%
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Churn destinations

Where Replyco lost customers in the last 12 months

Replyco's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Replyco customer in the last 12 months; thickness = share of all churns.

Where Replyco customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Replyco customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ReplycoReplyco vs eDesk: 26.7%eDeskReplyco vs Gorgias: 20%GorgiasReplyco vs Zoho: 13.3%ZohoReplyco vs Shopify: 13.3%ShopifyReplyco vs Text: 13.3%TextReplyco vs Tidio: 6.7%TidioReplyco vs Tawk.to: 6.7%Tawk.to
  • Replyco vs eDesk: 26.7%
  • Replyco vs Gorgias: 20%
  • Replyco vs Zoho: 13.3%
  • Replyco vs Shopify: 13.3%
  • Replyco vs Text: 13.3%
  • Replyco vs Tidio: 6.7%
  • Replyco vs Tawk.to: 6.7%

Data current as of August 2026

Hi Replyco team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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