Win / Loss Data

Gorgias Customer Signals

410 Gorgias customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Gorgias's competitive position is shifting.

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76%Win rate
66Rivals tracked
410In-market
Competitive wins

Where Gorgias wins customers from competitors

Accounts that switched from a competitor to Gorgias over the last 12 months. Each figure is Gorgias's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Crisp
85%
Freshworks
83%
Zendesk
82%
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Churn destinations

Where Gorgias lost customers in the last 12 months

Gorgias's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gorgias customer in the last 12 months; thickness = share of all churns.

Where Gorgias customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Gorgias customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GorgiasGorgias vs Zendesk: 22.1%ZendeskGorgias vs Shopify: 16%ShopifyGorgias vs Tidio: 7.4%TidioGorgias vs Richpanel: 5.1%RichpanelGorgias vs GoDaddy: 4.8%GoDaddyGorgias vs Intercom: 3.9%IntercomGorgias vs WhatsApp: 3.7%WhatsAppGorgias vs HubSpot: 3.6%HubSpotGorgias vs Chatwoot: 3.3%ChatwootGorgias vs Front: 2.8%Front
  • Gorgias vs Zendesk: 22.1%
  • Gorgias vs Shopify: 16%
  • Gorgias vs Tidio: 7.4%
  • Gorgias vs Richpanel: 5.1%
  • Gorgias vs GoDaddy: 4.8%
  • Gorgias vs Intercom: 3.9%
  • Gorgias vs WhatsApp: 3.7%
  • Gorgias vs HubSpot: 3.6%
  • Gorgias vs Chatwoot: 3.3%
  • Gorgias vs Front: 2.8%

Data current as of August 2026

Hi Gorgias team

410 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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