Win / Loss Data

Gorgias Customer Signals

See Gorgias's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where Gorgias wins customers from competitors

Accounts that switched from a competitor to Gorgias over the last 12 months. Each figure is Gorgias's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
91%
Freshworks
87%
Intuit
86%
Zendesk
84%
Text
83%
Tidio
82%
HubSpot
70%
GoDaddy
67%
Shopify
53%
klaviyo
24%
Churn destinations

Where Gorgias lost customers in the last 12 months

Gorgias's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gorgias customer in the last 12 months; thickness = share of all churns.

Where Gorgias customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Gorgias customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GorgiasGorgias vs Shopify: 44.9%ShopifyGorgias vs klaviyo: 15.8%klaviyoGorgias vs Zendesk: 6.9%ZendeskGorgias vs HubSpot: 4%HubSpotGorgias vs Tidio: 2.5%TidioGorgias vs Richpanel: 2%RichpanelGorgias vs Intuit: 1.7%IntuitGorgias vs GoDaddy: 1.7%GoDaddyGorgias vs Avada: 1.3%AvadaGorgias vs Chatwoot: 1.2%Chatwoot
  • Gorgias vs Shopify: 44.9%
  • Gorgias vs klaviyo: 15.8%
  • Gorgias vs Zendesk: 6.9%
  • Gorgias vs HubSpot: 4%
  • Gorgias vs Tidio: 2.5%
  • Gorgias vs Richpanel: 2%
  • Gorgias vs Intuit: 1.7%
  • Gorgias vs GoDaddy: 1.7%
  • Gorgias vs Avada: 1.3%
  • Gorgias vs Chatwoot: 1.2%

Data current as of July 2026

Hi Gorgias team

See who's picking up Gorgias customers
right now.

Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card