Win / Loss Data

Tidio Customer Signals

See Tidio's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Tidio wins customers from competitors

Accounts that switched from a competitor to Tidio over the last 12 months. Each figure is Tidio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Zendesk
60%
Text
58%
Intuit
52%
Crisp
47%
Wix
44%
Tawk.to
43%
WooCommerce
41%
HubSpot
39%
klaviyo
20%
Shopify
17%
Churn destinations

Where Tidio lost customers in the last 12 months

Tidio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Tidio customer in the last 12 months; thickness = share of all churns.

Where Tidio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Tidio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.TidioTidio vs Shopify: 37%ShopifyTidio vs Tawk.to: 6.3%Tawk.toTidio vs HubSpot: 6.3%HubSpotTidio vs klaviyo: 5.9%klaviyoTidio vs WooCommerce: 5.1%WooCommerceTidio vs Intuit: 4.5%IntuitTidio vs WhatsApp: 3.3%WhatsAppTidio vs Smartsupp: 3.3%SmartsuppTidio vs Zendesk: 2.5%ZendeskTidio vs Wix: 2.5%Wix
  • Tidio vs Shopify: 37%
  • Tidio vs Tawk.to: 6.3%
  • Tidio vs HubSpot: 6.3%
  • Tidio vs klaviyo: 5.9%
  • Tidio vs WooCommerce: 5.1%
  • Tidio vs Intuit: 4.5%
  • Tidio vs WhatsApp: 3.3%
  • Tidio vs Smartsupp: 3.3%
  • Tidio vs Zendesk: 2.5%
  • Tidio vs Wix: 2.5%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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