Win / Loss Data

Tidio Customer Signals

1038 Tidio customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Tidio's competitive position is shifting.

Unlock the full dataset
41%Win rate
101Rivals tracked
1038In-market
Competitive wins

Where Tidio wins customers from competitors

Accounts that switched from a competitor to Tidio over the last 12 months. Each figure is Tidio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WordPress
72%
Zendesk
62%
Text
59%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where Tidio lost customers in the last 12 months

Tidio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Tidio customer in the last 12 months; thickness = share of all churns.

Where Tidio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Tidio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.TidioTidio vs Tawk.to: 15.3%Tawk.toTidio vs Shopify: 15%ShopifyTidio vs WhatsApp: 8.8%WhatsAppTidio vs Smartsupp: 7.8%SmartsuppTidio vs Zendesk: 5.7%ZendeskTidio vs Chatwoot: 5.6%ChatwootTidio vs JivoSite: 4.1%JivoSiteTidio vs HubSpot: 3.8%HubSpotTidio vs Crisp: 3.7%CrispTidio vs Goftino: 3.6%Goftino
  • Tidio vs Tawk.to: 15.3%
  • Tidio vs Shopify: 15%
  • Tidio vs WhatsApp: 8.8%
  • Tidio vs Smartsupp: 7.8%
  • Tidio vs Zendesk: 5.7%
  • Tidio vs Chatwoot: 5.6%
  • Tidio vs JivoSite: 4.1%
  • Tidio vs HubSpot: 3.8%
  • Tidio vs Crisp: 3.7%
  • Tidio vs Goftino: 3.6%

Data current as of August 2026

Hi Tidio team

1038 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

Unlock the full dataset

Live data · Updated daily · No credit card