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Win / Loss Data

ZipChat Customer Signals

7 ZipChat customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how ZipChat's competitive position is shifting.

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22%Win rate
8Rivals tracked
7In-market
Competitive wins

Where ZipChat wins customers from competitors

Accounts that switched from a competitor to ZipChat over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of ZipChat's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Adobe
93%
WooCommerce
68%
Avada
52%
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Churn destinations

Where ZipChat lost customers in the last 12 months

ZipChat's biggest competitive threats: every vendor that picked up a churned ZipChat customer in the last 12 months, ranked by share of all churns.

Where ZipChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ZipChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ZipChatZipChat vs Shopify: 89.9%ShopifyZipChat vs Avada: 4.1%AvadaZipChat vs Appstle: 2.1%AppstleZipChat vs WooCommerce: 1.5%WooCommerceZipChat vs Webflow: 1%WebflowZipChat vs Wizybot: 0.5%WizybotZipChat vs SalesForce: 0.3%SalesForceZipChat vs PrestaShop: 0.2%PrestaShopZipChat vs Wix: 0.2%WixZipChat vs Adobe: 0.2%Adobe

Data current as of September 2026

Hi ZipChat team

7 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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