Win / Loss Data

ZipChat Customer Signals

See ZipChat's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where ZipChat wins customers from competitors

Accounts that switched from a competitor to ZipChat over the last 12 months. Each figure is ZipChat's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Zendesk
85%
WooCommerce
80%
Intercom
79%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where ZipChat lost customers in the last 12 months

ZipChat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned ZipChat customer in the last 12 months; thickness = share of all churns.

Where ZipChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ZipChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ZipChatZipChat vs Shopify: 39.6%ShopifyZipChat vs klaviyo: 17.9%klaviyoZipChat vs Klarna: 14.6%KlarnaZipChat vs Brevo: 4.7%BrevoZipChat vs Avada: 3.4%AvadaZipChat vs Tidio: 1.7%TidioZipChat vs HubSpot: 1.4%HubSpotZipChat vs Chatwoot: 1.4%ChatwootZipChat vs Gorgias: 1.4%GorgiasZipChat vs Intuit: 1.2%Intuit
  • ZipChat vs Shopify: 39.6%
  • ZipChat vs klaviyo: 17.9%
  • ZipChat vs Klarna: 14.6%
  • ZipChat vs Brevo: 4.7%
  • ZipChat vs Avada: 3.4%
  • ZipChat vs Tidio: 1.7%
  • ZipChat vs HubSpot: 1.4%
  • ZipChat vs Chatwoot: 1.4%
  • ZipChat vs Gorgias: 1.4%
  • ZipChat vs Intuit: 1.2%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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