Win / Loss Data

Brevo Customer Signals

See Brevo's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Brevo wins customers from competitors

Accounts that switched from a competitor to Brevo over the last 12 months. Each figure is Brevo's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
97%
Intuit
86%
Zendesk
77%
WooCommerce
73%
Tidio
71%
HubSpot
71%
Crisp
68%
Tawk.to
67%
WhatsApp
58%
Shopify
31%
Churn destinations

Where Brevo lost customers in the last 12 months

Brevo's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Brevo customer in the last 12 months; thickness = share of all churns.

Where Brevo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Brevo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.BrevoBrevo vs Shopify: 15.6%ShopifyBrevo vs HubSpot: 14.2%HubSpotBrevo vs WhatsApp: 8.1%WhatsAppBrevo vs WooCommerce: 6.8%WooCommerceBrevo vs Tawk.to: 4.7%Tawk.toBrevo vs klaviyo: 4.2%klaviyoBrevo vs Zendesk: 3.7%ZendeskBrevo vs Chatwoot: 3.1%ChatwootBrevo vs Wix: 2.9%WixBrevo vs Tidio: 2.9%Tidio
  • Brevo vs Shopify: 15.6%
  • Brevo vs HubSpot: 14.2%
  • Brevo vs WhatsApp: 8.1%
  • Brevo vs WooCommerce: 6.8%
  • Brevo vs Tawk.to: 4.7%
  • Brevo vs klaviyo: 4.2%
  • Brevo vs Zendesk: 3.7%
  • Brevo vs Chatwoot: 3.1%
  • Brevo vs Wix: 2.9%
  • Brevo vs Tidio: 2.9%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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