Win / Loss Data

Faveo Customer Signals

See Faveo's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

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38%Win rate
5Rivals tracked
0In-market
Competitive wins

Where Faveo wins customers from competitors

Accounts that switched from a competitor to Faveo over the last 12 months. Each figure is Faveo's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Tawk.to
80%
osTicket
50%
Rocket.Chat
33%
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Churn destinations

Where Faveo lost customers in the last 12 months

Faveo's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Faveo customer in the last 12 months; thickness = share of all churns.

Where Faveo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Faveo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.FaveoFaveo vs WhatsApp: 25%WhatsAppFaveo vs osTicket: 20%osTicketFaveo vs Chatwoot: 20%ChatwootFaveo vs Rocket.Chat: 20%Rocket.ChatFaveo vs Tawk.to: 5%Tawk.toFaveo vs Freshworks: 5%FreshworksFaveo vs HubSpot: 5%HubSpot
  • Faveo vs WhatsApp: 25%
  • Faveo vs osTicket: 20%
  • Faveo vs Chatwoot: 20%
  • Faveo vs Rocket.Chat: 20%
  • Faveo vs Tawk.to: 5%
  • Faveo vs Freshworks: 5%
  • Faveo vs HubSpot: 5%

Data current as of August 2026

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