Chatwoot Customer Signals
113 Chatwoot customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chatwoot's competitive position is shifting.
Where Chatwoot wins customers from competitors
Accounts that switched from a competitor to Chatwoot over the last 12 months. Each figure is Chatwoot's win rate in switches against that competitor, ranked from highest to lowest.
Where Chatwoot lost customers in the last 12 months
Chatwoot's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatwoot customer in the last 12 months; thickness = share of all churns.
- Chatwoot vs Tawk.to: 71.3%
- Chatwoot vs WhatsApp: 10.8%
- Chatwoot vs Text: 2.7%
- Chatwoot vs Zendesk: 2.4%
- Chatwoot vs Crisp: 1.3%
- Chatwoot vs Chaty Premio: 1.2%
- Chatwoot vs Tidio: 1.1%
- Chatwoot vs Smartsupp: 1.1%
- Chatwoot vs Intercom: 0.9%
- Chatwoot vs JivoSite: 0.7%
Data current as of August 2026
113 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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