Win / Loss Data
Chatwoot Customer Signals
See Chatwoot's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Chatwoot wins customers from competitors
Accounts that switched from a competitor to Chatwoot over the last 12 months. Each figure is Chatwoot's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Chatwoot lost customers in the last 12 months
Chatwoot's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatwoot customer in the last 12 months; thickness = share of all churns.
- Chatwoot vs Tawk.to: 67.8%
- Chatwoot vs WhatsApp: 4.4%
- Chatwoot vs Brevo: 3.2%
- Chatwoot vs HubSpot: 2.5%
- Chatwoot vs Text: 2.5%
- Chatwoot vs Zendesk: 2%
- Chatwoot vs Shopify: 1.6%
- Chatwoot vs WooCommerce: 1.5%
- Chatwoot vs Chaty Premio: 1%
- Chatwoot vs Intercom: 1%
Data current as of July 2026
Hi Chatwoot team
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Live head-to-head win rates against Tawk.to and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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