Win / Loss Data
osTicket Customer Signals
See osTicket's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where osTicket wins customers from competitors
Accounts that switched from a competitor to osTicket over the last 12 months. Each figure is osTicket's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where osTicket lost customers in the last 12 months
osTicket's biggest competitive threats. Each ribbon shows a vendor that picked up a churned osTicket customer in the last 12 months; thickness = share of all churns.
- osTicket vs HubSpot: 10.2%
- osTicket vs Brevo: 9.8%
- osTicket vs Zendesk: 9.1%
- osTicket vs Freshworks: 6.9%
- osTicket vs WooCommerce: 6.5%
- osTicket vs Tawk.to: 5.4%
- osTicket vs Intuit: 5.2%
- osTicket vs WhatsApp: 5.2%
- osTicket vs Atlassian: 3.9%
- osTicket vs Rocket.Chat: 3.1%
Data current as of July 2026
Hi osTicket team
See who's picking up osTicket customers
right now.
Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
Live data · Updated daily · No credit card