osTicket Customer Signals
10 osTicket customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how osTicket's competitive position is shifting.
Where osTicket wins customers from competitors
Accounts that switched from a competitor to osTicket over the last 12 months. Each figure is osTicket's win rate in switches against that competitor, ranked from highest to lowest.
Where osTicket lost customers in the last 12 months
osTicket's biggest competitive threats. Each ribbon shows a vendor that picked up a churned osTicket customer in the last 12 months; thickness = share of all churns.
- osTicket vs Zendesk: 15.7%
- osTicket vs WhatsApp: 12.6%
- osTicket vs Freshworks: 11.6%
- osTicket vs Tawk.to: 10.6%
- osTicket vs Rocket.Chat: 5.6%
- osTicket vs OpenAI: 4.8%
- osTicket vs Chatwoot: 4.4%
- osTicket vs HubSpot: 4.4%
- osTicket vs Zoho: 3.2%
- osTicket vs Tidio: 2.8%
Data current as of August 2026
10 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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