Win / Loss Data

Freshworks (Freshsales CRM) Customer Signals

18 Freshworks (Freshsales CRM) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Freshsales CRM)'s competitive position is shifting.

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23%Win rate
12Rivals tracked
18In-market
Competitive wins

Where Freshworks (Freshsales CRM) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Freshsales CRM) over the last 12 months. Each figure is Freshworks (Freshsales CRM)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
82%
pipedrive
46%
BigCommerce
40%
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Churn destinations

Where Freshworks (Freshsales CRM) lost customers in the last 12 months

Freshworks (Freshsales CRM)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Freshsales CRM) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Freshsales CRM) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Freshsales CRM) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Freshsales CRM)Freshworks (Freshsales CRM) vs Shopify: 22.4%ShopifyFreshworks (Freshsales CRM) vs WooCommerce: 13.6%WooCommerceFreshworks (Freshsales CRM) vs Squarespace: 10.9%SquarespaceFreshworks (Freshsales CRM) vs Wix: 10.2%WixFreshworks (Freshsales CRM) vs pipedrive: 8.8%pipedriveFreshworks (Freshsales CRM) vs Zoho: 6.1%ZohoFreshworks (Freshsales CRM) vs odoo: 6.1%odooFreshworks (Freshsales CRM) vs SalesForce: 6.1%SalesForceFreshworks (Freshsales CRM) vs HighLevel: 4.1%HighLevelFreshworks (Freshsales CRM) vs Webflow: 3.4%Webflow
  • Freshworks (Freshsales CRM) vs Shopify: 22.4%
  • Freshworks (Freshsales CRM) vs WooCommerce: 13.6%
  • Freshworks (Freshsales CRM) vs Squarespace: 10.9%
  • Freshworks (Freshsales CRM) vs Wix: 10.2%
  • Freshworks (Freshsales CRM) vs pipedrive: 8.8%
  • Freshworks (Freshsales CRM) vs Zoho: 6.1%
  • Freshworks (Freshsales CRM) vs odoo: 6.1%
  • Freshworks (Freshsales CRM) vs SalesForce: 6.1%
  • Freshworks (Freshsales CRM) vs HighLevel: 4.1%
  • Freshworks (Freshsales CRM) vs Webflow: 3.4%

Data current as of August 2026

Hi Freshworks (Freshsales CRM) team

18 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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