Win / Loss Data
Zendesk (Sell) Customer Signals
See Zendesk (Sell)'s live competitive picture - head-to-head win rates against twilio and other competitors, where retention risk is concentrated, and how the category is shifting.
43%Win rate
112Rivals tracked
0In-market
Competitive wins
Where Zendesk (Sell) wins customers from competitors
Accounts that switched from a competitor to Zendesk (Sell) over the last 12 months. Each figure is Zendesk (Sell)'s win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Zendesk (Sell) lost customers in the last 12 months
Zendesk (Sell)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Zendesk (Sell) customer in the last 12 months; thickness = share of all churns.
- Zendesk (Sell) vs twilio: 12.4%
- Zendesk (Sell) vs sierra: 11.5%
- Zendesk (Sell) vs Shopify: 10.8%
- Zendesk (Sell) vs Atlassian: 9.8%
- Zendesk (Sell) vs Intercom: 7.3%
- Zendesk (Sell) vs HubSpot: 6%
- Zendesk (Sell) vs OpenAI: 4.8%
- Zendesk (Sell) vs klaviyo: 4.7%
- Zendesk (Sell) vs Brevo: 4.1%
- Zendesk (Sell) vs WhatsApp: 3.5%
Data current as of August 2026
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