Win / Loss Data

Freshworks (Freshworks CRM) Customer Signals

103 Freshworks (Freshworks CRM) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Freshworks CRM)'s competitive position is shifting.

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36%Win rate
21Rivals tracked
103In-market
Competitive wins

Where Freshworks (Freshworks CRM) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Freshworks CRM) over the last 12 months. Each figure is Freshworks (Freshworks CRM)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Shopware
100%
Adobe
87%
PrestaShop
77%
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Churn destinations

Where Freshworks (Freshworks CRM) lost customers in the last 12 months

Freshworks (Freshworks CRM)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Freshworks CRM) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Freshworks CRM) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Freshworks CRM) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Freshworks CRM)Freshworks (Freshworks CRM) vs Shopify: 55.5%ShopifyFreshworks (Freshworks CRM) vs WooCommerce: 16.8%WooCommerceFreshworks (Freshworks CRM) vs SalesForce: 6.9%SalesForceFreshworks (Freshworks CRM) vs Brevo: 5.1%BrevoFreshworks (Freshworks CRM) vs HighLevel: 2.9%HighLevelFreshworks (Freshworks CRM) vs Wix: 1.9%WixFreshworks (Freshworks CRM) vs pipedrive: 1.5%pipedriveFreshworks (Freshworks CRM) vs Avada: 1.5%AvadaFreshworks (Freshworks CRM) vs BigCommerce: 1.1%BigCommerceFreshworks (Freshworks CRM) vs odoo: 1.1%odoo
  • Freshworks (Freshworks CRM) vs Shopify: 55.5%
  • Freshworks (Freshworks CRM) vs WooCommerce: 16.8%
  • Freshworks (Freshworks CRM) vs SalesForce: 6.9%
  • Freshworks (Freshworks CRM) vs Brevo: 5.1%
  • Freshworks (Freshworks CRM) vs HighLevel: 2.9%
  • Freshworks (Freshworks CRM) vs Wix: 1.9%
  • Freshworks (Freshworks CRM) vs pipedrive: 1.5%
  • Freshworks (Freshworks CRM) vs Avada: 1.5%
  • Freshworks (Freshworks CRM) vs BigCommerce: 1.1%
  • Freshworks (Freshworks CRM) vs odoo: 1.1%

Data current as of August 2026

Hi Freshworks (Freshworks CRM) team

103 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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