Win / Loss Data
Intershop Customer Signals
See Intershop's live competitive picture - head-to-head win rates against SalesForce and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Intershop wins customers from competitors
Accounts that switched from a competitor to Intershop over the last 12 months. Each figure is Intershop's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Intershop lost customers in the last 12 months
Intershop's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Intershop customer in the last 12 months; thickness = share of all churns.
- Intershop vs SalesForce: 20.7%
- Intershop vs Adobe: 17.1%
- Intershop vs Klarna: 9.8%
- Intershop vs Zendesk: 8.5%
- Intershop vs LivePerson: 8.5%
- Intershop vs Intuit: 5.3%
- Intershop vs Drupal: 3.3%
- Intershop vs TYPO3: 2.8%
- Intershop vs WhatsApp: 2.4%
- Intershop vs HubSpot: 2.4%
Data current as of July 2026
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Live head-to-head win rates against SalesForce and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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