Win / Loss Data

SalesForce (Commerce Cloud) Customer Signals

31 SalesForce (Commerce Cloud) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how SalesForce (Commerce Cloud)'s competitive position is shifting.

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37%Win rate
72Rivals tracked
31In-market
Competitive wins

Where SalesForce (Commerce Cloud) wins customers from competitors

Accounts that switched from a competitor to SalesForce (Commerce Cloud) over the last 12 months. Each figure is SalesForce (Commerce Cloud)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
74%
Text
67%
HubSpot
62%
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Churn destinations

Where SalesForce (Commerce Cloud) lost customers in the last 12 months

SalesForce (Commerce Cloud)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned SalesForce (Commerce Cloud) customer in the last 12 months; thickness = share of all churns.

Where SalesForce (Commerce Cloud) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where SalesForce (Commerce Cloud) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SalesForce (Commerce Cloud)SalesForce (Commerce Cloud) vs Shopify: 29%ShopifySalesForce (Commerce Cloud) vs Klarna: 16.8%KlarnaSalesForce (Commerce Cloud) vs WhatsApp: 11.9%WhatsAppSalesForce (Commerce Cloud) vs klaviyo: 7%klaviyoSalesForce (Commerce Cloud) vs Zendesk: 6.7%ZendeskSalesForce (Commerce Cloud) vs Comm100: 5.4%Comm100SalesForce (Commerce Cloud) vs Adobe: 3.6%AdobeSalesForce (Commerce Cloud) vs Squarespace: 3.5%SquarespaceSalesForce (Commerce Cloud) vs Text: 2.2%TextSalesForce (Commerce Cloud) vs HubSpot: 1.9%HubSpot
  • SalesForce (Commerce Cloud) vs Shopify: 29%
  • SalesForce (Commerce Cloud) vs Klarna: 16.8%
  • SalesForce (Commerce Cloud) vs WhatsApp: 11.9%
  • SalesForce (Commerce Cloud) vs klaviyo: 7%
  • SalesForce (Commerce Cloud) vs Zendesk: 6.7%
  • SalesForce (Commerce Cloud) vs Comm100: 5.4%
  • SalesForce (Commerce Cloud) vs Adobe: 3.6%
  • SalesForce (Commerce Cloud) vs Squarespace: 3.5%
  • SalesForce (Commerce Cloud) vs Text: 2.2%
  • SalesForce (Commerce Cloud) vs HubSpot: 1.9%

Data current as of August 2026

Hi SalesForce (Commerce Cloud) team

31 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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