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Win / Loss Data

Binotel Customer Signals

21 Binotel customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Binotel's competitive position is shifting.

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76%Win rate
19Rivals tracked
21In-market
Competitive wins

Where Binotel wins customers from competitors

Accounts that switched from a competitor to Binotel over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Binotel's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
JivoSite
90%
Tawk.to
73%
HelpCrunch
72%
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Churn destinations

Where Binotel lost customers in the last 12 months

Binotel's biggest competitive threats: every vendor that picked up a churned Binotel customer in the last 12 months, ranked by share of all churns.

Where Binotel customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Binotel customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.BinotelBinotel vs WhatsApp: 37.2%WhatsAppBinotel vs JivoSite: 17.4%JivoSiteBinotel vs HelpCrunch: 8.9%HelpCrunchBinotel vs Chaty Premio: 7.9%Chaty PremioBinotel vs Tawk.to: 6.6%Tawk.toBinotel vs Chatwoot: 3.6%ChatwootBinotel vs Text: 2.3%TextBinotel vs Chatra: 2.3%ChatraBinotel vs Rocket.Chat: 2.3%Rocket.ChatBinotel vs GoDaddy: 2%GoDaddy

Data current as of September 2026

Hi Binotel team

21 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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