Win / Loss Data
Binotel Customer Signals
See Binotel's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Binotel wins customers from competitors
Accounts that switched from a competitor to Binotel over the last 12 months. Each figure is Binotel's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Binotel lost customers in the last 12 months
Binotel's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Binotel customer in the last 12 months; thickness = share of all churns.
- Binotel vs WhatsApp: 31.7%
- Binotel vs JivoSite: 18.8%
- Binotel vs HelpCrunch: 10.6%
- Binotel vs Tawk.to: 7.2%
- Binotel vs Chaty Premio: 6.7%
- Binotel vs Wix (Chat): 4.8%
- Binotel vs Chatwoot: 3.4%
- Binotel vs GoDaddy: 2.9%
- Binotel vs Chatra: 2.4%
- Binotel vs Intercom: 1.9%
Data current as of July 2026
Hi Binotel team
See who's picking up Binotel customers
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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