Win / Loss Data

Chatra Customer Signals

See Chatra's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Chatra wins customers from competitors

Accounts that switched from a competitor to Chatra over the last 12 months. Each figure is Chatra's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Zendesk
73%
Text
54%
Tidio
50%
Intuit
49%
JivoSite
46%
Crisp
44%
Tawk.to
32%
HubSpot
27%
klaviyo
24%
Shopify
14%
Churn destinations

Where Chatra lost customers in the last 12 months

Chatra's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatra customer in the last 12 months; thickness = share of all churns.

Where Chatra customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatra customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatraChatra vs Shopify: 30.3%ShopifyChatra vs Tawk.to: 7.4%Tawk.toChatra vs Tidio: 5.6%TidioChatra vs klaviyo: 5.6%klaviyoChatra vs JivoSite: 5.2%JivoSiteChatra vs HubSpot: 5.2%HubSpotChatra vs Intuit: 5%IntuitChatra vs Zendesk: 3.4%ZendeskChatra vs WhatsApp: 3.1%WhatsAppChatra vs Chatwoot: 2.4%Chatwoot
  • Chatra vs Shopify: 30.3%
  • Chatra vs Tawk.to: 7.4%
  • Chatra vs Tidio: 5.6%
  • Chatra vs klaviyo: 5.6%
  • Chatra vs JivoSite: 5.2%
  • Chatra vs HubSpot: 5.2%
  • Chatra vs Intuit: 5%
  • Chatra vs Zendesk: 3.4%
  • Chatra vs WhatsApp: 3.1%
  • Chatra vs Chatwoot: 2.4%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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