Win / Loss Data
Chatra Customer Signals
69 Chatra customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chatra's competitive position is shifting.
45%Win rate
68Rivals tracked
69In-market
Competitive wins
Where Chatra wins customers from competitors
Accounts that switched from a competitor to Chatra over the last 12 months. Each figure is Chatra's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Chatra lost customers in the last 12 months
Chatra's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatra customer in the last 12 months; thickness = share of all churns.
- Chatra vs Tawk.to: 20.8%
- Chatra vs Shopify: 13.3%
- Chatra vs Tidio: 9.7%
- Chatra vs JivoSite: 9.2%
- Chatra vs WhatsApp: 5.8%
- Chatra vs Zendesk: 5.4%
- Chatra vs Chatwoot: 4.1%
- Chatra vs Crisp: 3.6%
- Chatra vs Rocket.Chat: 2.6%
- Chatra vs Gorgias: 2.4%
Data current as of August 2026
Hi Chatra team
69 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card