Win / Loss Data

JivoSite Customer Signals

See JivoSite's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where JivoSite wins customers from competitors

Accounts that switched from a competitor to JivoSite over the last 12 months. Each figure is JivoSite's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Wix
90%
GoDaddy
79%
Zendesk
74%
Tidio
59%
Smartsupp
50%
Intuit
50%
Tawk.to
37%
WooCommerce
36%
HubSpot
32%
WhatsApp
21%
Churn destinations

Where JivoSite lost customers in the last 12 months

JivoSite's biggest competitive threats. Each ribbon shows a vendor that picked up a churned JivoSite customer in the last 12 months; thickness = share of all churns.

Where JivoSite customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where JivoSite customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.JivoSiteJivoSite vs WhatsApp: 19.3%WhatsAppJivoSite vs Tawk.to: 11.8%Tawk.toJivoSite vs WooCommerce: 5.7%WooCommerceJivoSite vs HubSpot: 5%HubSpotJivoSite vs Shopify: 5%ShopifyJivoSite vs OpenCart: 4.7%OpenCartJivoSite vs Chatwoot: 4.1%ChatwootJivoSite vs Intuit: 3.5%IntuitJivoSite vs Zendesk: 3.5%ZendeskJivoSite vs Tidio: 3.3%Tidio
  • JivoSite vs WhatsApp: 19.3%
  • JivoSite vs Tawk.to: 11.8%
  • JivoSite vs WooCommerce: 5.7%
  • JivoSite vs HubSpot: 5%
  • JivoSite vs Shopify: 5%
  • JivoSite vs OpenCart: 4.7%
  • JivoSite vs Chatwoot: 4.1%
  • JivoSite vs Intuit: 3.5%
  • JivoSite vs Zendesk: 3.5%
  • JivoSite vs Tidio: 3.3%

Data current as of July 2026

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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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