HelpCrunch Customer Signals
10 HelpCrunch customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how HelpCrunch's competitive position is shifting.
Where HelpCrunch wins customers from competitors
Accounts that switched from a competitor to HelpCrunch over the last 12 months. Each figure is HelpCrunch's win rate in switches against that competitor, ranked from highest to lowest.
Where HelpCrunch lost customers in the last 12 months
HelpCrunch's biggest competitive threats. Each ribbon shows a vendor that picked up a churned HelpCrunch customer in the last 12 months; thickness = share of all churns.
- HelpCrunch vs Zendesk: 12.3%
- HelpCrunch vs Text: 10.6%
- HelpCrunch vs Intercom: 9.9%
- HelpCrunch vs Binotel: 8.6%
- HelpCrunch vs Tawk.to: 8.6%
- HelpCrunch vs Crisp: 6.3%
- HelpCrunch vs HubSpot: 5.5%
- HelpCrunch vs Chatwoot: 4.6%
- HelpCrunch vs WhatsApp: 4%
- HelpCrunch vs Tidio: 3.2%
Data current as of August 2026
10 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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