Win / Loss Data
HelpCrunch Customer Signals
See HelpCrunch's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where HelpCrunch wins customers from competitors
Accounts that switched from a competitor to HelpCrunch over the last 12 months. Each figure is HelpCrunch's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where HelpCrunch lost customers in the last 12 months
HelpCrunch's biggest competitive threats. Each ribbon shows a vendor that picked up a churned HelpCrunch customer in the last 12 months; thickness = share of all churns.
- HelpCrunch vs HubSpot: 12.5%
- HelpCrunch vs Zendesk: 11.5%
- HelpCrunch vs Text: 10.1%
- HelpCrunch vs Intercom: 7.4%
- HelpCrunch vs Tawk.to: 6.3%
- HelpCrunch vs Binotel: 5.8%
- HelpCrunch vs Crisp: 4.7%
- HelpCrunch vs Chatwoot: 4.1%
- HelpCrunch vs Shopify: 3.1%
- HelpCrunch vs Tidio: 2.8%
Data current as of July 2026
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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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