Win / Loss Data

Chatlio Customer Signals

9 Chatlio customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chatlio's competitive position is shifting.

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38%Win rate
34Rivals tracked
9In-market
Competitive wins

Where Chatlio wins customers from competitors

Accounts that switched from a competitor to Chatlio over the last 12 months. Each figure is Chatlio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
SnapEngage
89%
Pure Chat
84%
Olark
83%
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Churn destinations

Where Chatlio lost customers in the last 12 months

Chatlio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatlio customer in the last 12 months; thickness = share of all churns.

Where Chatlio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatlio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatlioChatlio vs Zendesk: 17.8%ZendeskChatlio vs Intercom: 14.2%IntercomChatlio vs HubSpot: 13%HubSpotChatlio vs Tawk.to: 8.4%Tawk.toChatlio vs Tidio: 7.6%TidioChatlio vs Salesloft: 5.7%SalesloftChatlio vs Crisp: 4.2%CrispChatlio vs Text: 3.7%TextChatlio vs Freshworks: 3.3%FreshworksChatlio vs Chatwoot: 3.2%Chatwoot
  • Chatlio vs Zendesk: 17.8%
  • Chatlio vs Intercom: 14.2%
  • Chatlio vs HubSpot: 13%
  • Chatlio vs Tawk.to: 8.4%
  • Chatlio vs Tidio: 7.6%
  • Chatlio vs Salesloft: 5.7%
  • Chatlio vs Crisp: 4.2%
  • Chatlio vs Text: 3.7%
  • Chatlio vs Freshworks: 3.3%
  • Chatlio vs Chatwoot: 3.2%

Data current as of August 2026

Hi Chatlio team

9 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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