Win / Loss Data

Chatlio Customer Signals

See Chatlio's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Chatlio wins customers from competitors

Accounts that switched from a competitor to Chatlio over the last 12 months. Each figure is Chatlio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
SnapEngage
100%
Pure Chat
87%
Olark
82%
Intuit
52%
Text
50%
Zendesk
46%
Tawk.to
35%
Salesloft
34%
Intercom
32%
HubSpot
20%
Churn destinations

Where Chatlio lost customers in the last 12 months

Chatlio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatlio customer in the last 12 months; thickness = share of all churns.

Where Chatlio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatlio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatlioChatlio vs HubSpot: 27.5%HubSpotChatlio vs Zendesk: 10.4%ZendeskChatlio vs Intercom: 9.1%IntercomChatlio vs Tawk.to: 5.8%Tawk.toChatlio vs Tidio: 5.1%TidioChatlio vs Intuit: 4.8%IntuitChatlio vs Salesloft: 4%SalesloftChatlio vs Shopify: 3.4%ShopifyChatlio vs Crisp: 3.3%CrispChatlio vs Text: 2.8%Text
  • Chatlio vs HubSpot: 27.5%
  • Chatlio vs Zendesk: 10.4%
  • Chatlio vs Intercom: 9.1%
  • Chatlio vs Tawk.to: 5.8%
  • Chatlio vs Tidio: 5.1%
  • Chatlio vs Intuit: 4.8%
  • Chatlio vs Salesloft: 4%
  • Chatlio vs Shopify: 3.4%
  • Chatlio vs Crisp: 3.3%
  • Chatlio vs Text: 2.8%

Data current as of July 2026

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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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