Win / Loss Data

Crisp Customer Signals

See Crisp's live competitive picture - head-to-head win rates against GoDaddy and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Crisp wins customers from competitors

Accounts that switched from a competitor to Crisp over the last 12 months. Each figure is Crisp's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
ChatBeacon
99%
Tawk.to
63%
Zendesk
63%
Intuit
57%
Text
56%
Intercom
54%
Tidio
53%
WooCommerce
43%
HubSpot
38%
Shopify
29%
Churn destinations

Where Crisp lost customers in the last 12 months

Crisp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Crisp customer in the last 12 months; thickness = share of all churns.

Where Crisp customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Crisp customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.CrispCrisp vs GoDaddy: 13.2%GoDaddyCrisp vs Shopify: 10.4%ShopifyCrisp vs HubSpot: 8.9%HubSpotCrisp vs Tawk.to: 7.6%Tawk.toCrisp vs WooCommerce: 5%WooCommerceCrisp vs Tidio: 4.5%TidioCrisp vs Text: 4.1%TextCrisp vs WhatsApp: 3.8%WhatsAppCrisp vs Zendesk: 3.8%ZendeskCrisp vs Intercom: 3.8%Intercom
  • Crisp vs GoDaddy: 13.2%
  • Crisp vs Shopify: 10.4%
  • Crisp vs HubSpot: 8.9%
  • Crisp vs Tawk.to: 7.6%
  • Crisp vs WooCommerce: 5%
  • Crisp vs Tidio: 4.5%
  • Crisp vs Text: 4.1%
  • Crisp vs WhatsApp: 3.8%
  • Crisp vs Zendesk: 3.8%
  • Crisp vs Intercom: 3.8%

Data current as of July 2026

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Live head-to-head win rates against GoDaddy and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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