Win / Loss Data
Crisp Customer Signals
168 Crisp customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Crisp's competitive position is shifting.
52%Win rate
82Rivals tracked
168In-market
Competitive wins
Where Crisp wins customers from competitors
Accounts that switched from a competitor to Crisp over the last 12 months. Each figure is Crisp's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Crisp lost customers in the last 12 months
Crisp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Crisp customer in the last 12 months; thickness = share of all churns.
- Crisp vs GoDaddy: 15.9%
- Crisp vs Tawk.to: 11.3%
- Crisp vs Tidio: 7.6%
- Crisp vs Zendesk: 6.5%
- Crisp vs Text: 6%
- Crisp vs WhatsApp: 5.9%
- Crisp vs Intercom: 5.6%
- Crisp vs Chatwoot: 3.7%
- Crisp vs Freshworks: 3.6%
- Crisp vs Smartsupp: 3.1%
Data current as of August 2026
Hi Crisp team
168 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card