Win / Loss Data

Olark Customer Signals

See Olark's live competitive picture - head-to-head win rates against Text and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Olark wins customers from competitors

Accounts that switched from a competitor to Olark over the last 12 months. Each figure is Olark's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
96%
BigCommerce
80%
LivePerson
76%
Adobe
59%
Provide Support
49%
Intuit
44%
Intercom
34%
Zendesk
33%
HubSpot
20%
Text
13%
Churn destinations

Where Olark lost customers in the last 12 months

Olark's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Olark customer in the last 12 months; thickness = share of all churns.

Where Olark customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Olark customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.OlarkOlark vs Text: 14.9%TextOlark vs Zendesk: 11.8%ZendeskOlark vs HubSpot: 9.7%HubSpotOlark vs Shopify: 8.8%ShopifyOlark vs Intuit: 6.6%IntuitOlark vs Tawk.to: 6%Tawk.toOlark vs Intercom: 3.5%IntercomOlark vs Zoho: 3.5%ZohoOlark vs Adobe: 3.4%AdobeOlark vs PrestaShop: 2.1%PrestaShop
  • Olark vs Text: 14.9%
  • Olark vs Zendesk: 11.8%
  • Olark vs HubSpot: 9.7%
  • Olark vs Shopify: 8.8%
  • Olark vs Intuit: 6.6%
  • Olark vs Tawk.to: 6%
  • Olark vs Intercom: 3.5%
  • Olark vs Zoho: 3.5%
  • Olark vs Adobe: 3.4%
  • Olark vs PrestaShop: 2.1%

Data current as of July 2026

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Live head-to-head win rates against Text and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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