Win / Loss Data

Olark Customer Signals

134 Olark customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Olark's competitive position is shifting.

Unlock the full dataset
29%Win rate
70Rivals tracked
134In-market
Competitive wins

Where Olark wins customers from competitors

Accounts that switched from a competitor to Olark over the last 12 months. Each figure is Olark's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
99%
LivePerson
77%
Crisp
76%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where Olark lost customers in the last 12 months

Olark's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Olark customer in the last 12 months; thickness = share of all churns.

Where Olark customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Olark customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.OlarkOlark vs Text: 20.1%TextOlark vs Zendesk: 19.5%ZendeskOlark vs Tawk.to: 10.2%Tawk.toOlark vs Zoho: 5.9%ZohoOlark vs Intercom: 5.8%IntercomOlark vs HubSpot: 4.6%HubSpotOlark vs JivoSite: 2.6%JivoSiteOlark vs Salesloft: 2.5%SalesloftOlark vs WhatsApp: 2.5%WhatsAppOlark vs Chatwoot: 2.4%Chatwoot
  • Olark vs Text: 20.1%
  • Olark vs Zendesk: 19.5%
  • Olark vs Tawk.to: 10.2%
  • Olark vs Zoho: 5.9%
  • Olark vs Intercom: 5.8%
  • Olark vs HubSpot: 4.6%
  • Olark vs JivoSite: 2.6%
  • Olark vs Salesloft: 2.5%
  • Olark vs WhatsApp: 2.5%
  • Olark vs Chatwoot: 2.4%

Data current as of August 2026

Hi Olark team

134 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

Unlock the full dataset

Live data · Updated daily · No credit card