Smartsupp Customer Signals
327 Smartsupp customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Smartsupp's competitive position is shifting.
Where Smartsupp wins customers from competitors
Accounts that switched from a competitor to Smartsupp over the last 12 months. Each figure is Smartsupp's win rate in switches against that competitor, ranked from highest to lowest.
Where Smartsupp lost customers in the last 12 months
Smartsupp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Smartsupp customer in the last 12 months; thickness = share of all churns.
- Smartsupp vs Tawk.to: 23%
- Smartsupp vs WhatsApp: 9.7%
- Smartsupp vs Tidio: 9.7%
- Smartsupp vs Chatwoot: 8.9%
- Smartsupp vs JivoSite: 8.9%
- Smartsupp vs Zendesk: 6.8%
- Smartsupp vs Crisp: 4.6%
- Smartsupp vs Text: 3.2%
- Smartsupp vs HubSpot: 2.2%
- Smartsupp vs Zoho: 2.1%
Data current as of August 2026
327 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card