Win / Loss Data
Smartsupp Customer Signals
See Smartsupp's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Smartsupp wins customers from competitors
Accounts that switched from a competitor to Smartsupp over the last 12 months. Each figure is Smartsupp's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Smartsupp lost customers in the last 12 months
Smartsupp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Smartsupp customer in the last 12 months; thickness = share of all churns.
- Smartsupp vs Tawk.to: 14.5%
- Smartsupp vs Shopify: 7.5%
- Smartsupp vs WooCommerce: 6.7%
- Smartsupp vs Tidio: 6%
- Smartsupp vs PrestaShop: 5.8%
- Smartsupp vs WhatsApp: 5.8%
- Smartsupp vs HubSpot: 5.7%
- Smartsupp vs Chatwoot: 5.5%
- Smartsupp vs JivoSite: 5.2%
- Smartsupp vs Zendesk: 4.7%
Data current as of July 2026
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Live head-to-head win rates against Tawk.to and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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