Win / Loss Data

ChatBeacon Customer Signals

See ChatBeacon's live competitive picture - head-to-head win rates against Crisp and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where ChatBeacon wins customers from competitors

Accounts that switched from a competitor to ChatBeacon over the last 12 months. Each figure is ChatBeacon's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WooCommerce
87%
Intuit
82%
WhatsApp
76%
Tawk.to
70%
Zendesk
67%
Tidio
65%
Shopify
53%
Intercom
48%
Text
40%
HubSpot
39%
Churn destinations

Where ChatBeacon lost customers in the last 12 months

ChatBeacon's biggest competitive threats. Each ribbon shows a vendor that picked up a churned ChatBeacon customer in the last 12 months; thickness = share of all churns.

Where ChatBeacon customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ChatBeacon customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatBeaconChatBeacon vs Crisp: 42.6%CrispChatBeacon vs HubSpot: 6.9%HubSpotChatBeacon vs Tawk.to: 4.1%Tawk.toChatBeacon vs Brevo: 4.1%BrevoChatBeacon vs klaviyo: 4%klaviyoChatBeacon vs Shopify: 3.9%ShopifyChatBeacon vs Intercom: 3.8%IntercomChatBeacon vs Freshworks: 3%FreshworksChatBeacon vs Text: 2.6%TextChatBeacon vs Zendesk: 2.5%Zendesk
  • ChatBeacon vs Crisp: 42.6%
  • ChatBeacon vs HubSpot: 6.9%
  • ChatBeacon vs Tawk.to: 4.1%
  • ChatBeacon vs Brevo: 4.1%
  • ChatBeacon vs klaviyo: 4%
  • ChatBeacon vs Shopify: 3.9%
  • ChatBeacon vs Intercom: 3.8%
  • ChatBeacon vs Freshworks: 3%
  • ChatBeacon vs Text: 2.6%
  • ChatBeacon vs Zendesk: 2.5%

Data current as of July 2026

Hi ChatBeacon team

See who's picking up ChatBeacon customers
right now.

Live head-to-head win rates against Crisp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card