Win / Loss Data

Gleap Customer Signals

See Gleap's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Gleap wins customers from competitors

Accounts that switched from a competitor to Gleap over the last 12 months. Each figure is Gleap's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Zendesk
100%
Tidio
100%
Zoho
100%
Intercom
90%
Crisp
88%
HubSpot
75%
Chatbase
71%
Chatwoot
69%
WooCommerce
53%
Shopify
45%
Churn destinations

Where Gleap lost customers in the last 12 months

Gleap's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gleap customer in the last 12 months; thickness = share of all churns.

Where Gleap customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Gleap customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GleapGleap vs HubSpot: 14.1%HubSpotGleap vs Intercom: 10.3%IntercomGleap vs Brevo: 9%BrevoGleap vs WooCommerce: 9%WooCommerceGleap vs Shopify: 7.7%ShopifyGleap vs WhatsApp: 7.7%WhatsAppGleap vs Chatwoot: 6.4%ChatwootGleap vs Crisp: 5.1%CrispGleap vs klaviyo: 5.1%klaviyoGleap vs Wix: 5.1%Wix
  • Gleap vs HubSpot: 14.1%
  • Gleap vs Intercom: 10.3%
  • Gleap vs Brevo: 9%
  • Gleap vs WooCommerce: 9%
  • Gleap vs Shopify: 7.7%
  • Gleap vs WhatsApp: 7.7%
  • Gleap vs Chatwoot: 6.4%
  • Gleap vs Crisp: 5.1%
  • Gleap vs klaviyo: 5.1%
  • Gleap vs Wix: 5.1%

Data current as of July 2026

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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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