Win / Loss Data

Gleap Customer Signals

7 Gleap customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Gleap's competitive position is shifting.

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76%Win rate
18Rivals tracked
7In-market
Competitive wins

Where Gleap wins customers from competitors

Accounts that switched from a competitor to Gleap over the last 12 months. Each figure is Gleap's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Tidio
100%
Freshworks
91%
Intercom
86%
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Churn destinations

Where Gleap lost customers in the last 12 months

Gleap's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gleap customer in the last 12 months; thickness = share of all churns.

Where Gleap customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Gleap customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GleapGleap vs Intercom: 16.7%IntercomGleap vs HubSpot: 12.2%HubSpotGleap vs Crisp: 8.9%CrispGleap vs WhatsApp: 7.8%WhatsAppGleap vs Zendesk: 6.7%ZendeskGleap vs OpenAI: 6.7%OpenAIGleap vs Chatbase: 5.6%ChatbaseGleap vs Tawk.to: 5.6%Tawk.toGleap vs twilio: 5.6%twilioGleap vs Chatwoot: 5.6%Chatwoot
  • Gleap vs Intercom: 16.7%
  • Gleap vs HubSpot: 12.2%
  • Gleap vs Crisp: 8.9%
  • Gleap vs WhatsApp: 7.8%
  • Gleap vs Zendesk: 6.7%
  • Gleap vs OpenAI: 6.7%
  • Gleap vs Chatbase: 5.6%
  • Gleap vs Tawk.to: 5.6%
  • Gleap vs twilio: 5.6%
  • Gleap vs Chatwoot: 5.6%

Data current as of August 2026

Hi Gleap team

7 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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