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Win / Loss Data

haptik Customer Signals

1 haptik customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how haptik's competitive position is shifting.

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92%Win rate
7Rivals tracked
1In-market
Competitive wins

Where haptik wins customers from competitors

Accounts that switched from a competitor to haptik over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of haptik's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Yellow.ai
97%
WhatsApp
88%
LiveAgent
88%
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Churn destinations

Where haptik lost customers in the last 12 months

haptik's biggest competitive threats: every vendor that picked up a churned haptik customer in the last 12 months, ranked by share of all churns.

Where haptik customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where haptik customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.haptikhaptik vs WhatsApp: 21.4%WhatsApphaptik vs Zendesk: 17.9%Zendeskhaptik vs Tawk.to: 14.3%Tawk.tohaptik vs LivePerson: 7.1%LivePersonhaptik vs Yellow.ai: 7.1%Yellow.aihaptik vs Text: 7.1%Texthaptik vs Tidio: 7.1%Tidiohaptik vs SalesForce: 7.1%SalesForcehaptik vs Zoho: 3.6%Zohohaptik vs Salesloft: 3.6%Salesloft

Data current as of September 2026

Hi haptik team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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