Win / Loss Data

haptik Customer Signals

See haptik's live competitive picture - head-to-head win rates against Yellow.ai and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where haptik wins customers from competitors

Accounts that switched from a competitor to haptik over the last 12 months. Each figure is haptik's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
LiveAgent
100%
Yellow.ai
96%
WhatsApp
93%
1 more competitor in the full datasetUnlock the full dataset
Churn destinations

Where haptik lost customers in the last 12 months

haptik's biggest competitive threats. Each ribbon shows a vendor that picked up a churned haptik customer in the last 12 months; thickness = share of all churns.

Where haptik customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where haptik customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.haptikhaptik vs Yellow.ai: 33.3%Yellow.aihaptik vs Tawk.to: 16.7%Tawk.tohaptik vs Tidio: 16.7%Tidiohaptik vs WhatsApp: 16.7%WhatsApphaptik vs Zendesk: 16.7%Zendesk
  • haptik vs Yellow.ai: 33.3%
  • haptik vs Tawk.to: 16.7%
  • haptik vs Tidio: 16.7%
  • haptik vs WhatsApp: 16.7%
  • haptik vs Zendesk: 16.7%

Data current as of July 2026

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Live head-to-head win rates against Yellow.ai and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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