Win / Loss Data

LivePerson Customer Signals

See LivePerson's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where LivePerson wins customers from competitors

Accounts that switched from a competitor to LivePerson over the last 12 months. Each figure is LivePerson's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Contact At Once!
71%
Comm100
66%
PrestaShop
56%
LiveHelpNow
56%
Intuit
45%
HubSpot
34%
Adobe
32%
Text
25%
SalesForce
18%
Zendesk
14%
Churn destinations

Where LivePerson lost customers in the last 12 months

LivePerson's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LivePerson customer in the last 12 months; thickness = share of all churns.

Where LivePerson customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LivePerson customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LivePersonLivePerson vs Zendesk: 15.1%ZendeskLivePerson vs Text: 9.5%TextLivePerson vs Adobe: 8.4%AdobeLivePerson vs SalesForce: 7.7%SalesForceLivePerson vs Shopify: 4.9%ShopifyLivePerson vs Intuit: 4.9%IntuitLivePerson vs HubSpot: 4.2%HubSpotLivePerson vs Freshworks: 3.9%FreshworksLivePerson vs Tawk.to: 3.8%Tawk.toLivePerson vs Olark: 3.1%Olark
  • LivePerson vs Zendesk: 15.1%
  • LivePerson vs Text: 9.5%
  • LivePerson vs Adobe: 8.4%
  • LivePerson vs SalesForce: 7.7%
  • LivePerson vs Shopify: 4.9%
  • LivePerson vs Intuit: 4.9%
  • LivePerson vs HubSpot: 4.2%
  • LivePerson vs Freshworks: 3.9%
  • LivePerson vs Tawk.to: 3.8%
  • LivePerson vs Olark: 3.1%

Data current as of July 2026

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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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