LivePerson Customer Signals
25 LivePerson customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how LivePerson's competitive position is shifting.
Where LivePerson wins customers from competitors
Accounts that switched from a competitor to LivePerson over the last 12 months. Each figure is LivePerson's win rate in switches against that competitor, ranked from highest to lowest.
Where LivePerson lost customers in the last 12 months
LivePerson's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LivePerson customer in the last 12 months; thickness = share of all churns.
- LivePerson vs Zendesk: 24%
- LivePerson vs Text: 15.1%
- LivePerson vs Tawk.to: 6.5%
- LivePerson vs Freshworks: 6.3%
- LivePerson vs Olark: 5%
- LivePerson vs Contact At Once!: 3.9%
- LivePerson vs Genesys: 3.5%
- LivePerson vs SalesForce: 3.4%
- LivePerson vs SnapEngage: 2.5%
- LivePerson vs Comm100: 2.4%
Data current as of August 2026
25 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card