Win / Loss Data

LiveAgent Customer Signals

See LiveAgent's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where LiveAgent wins customers from competitors

Accounts that switched from a competitor to LiveAgent over the last 12 months. Each figure is LiveAgent's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
PrestaShop
74%
Adobe
61%
Freshworks
60%
Smartsupp
59%
Zendesk
58%
Text
58%
Tidio
53%
Intuit
53%
Tawk.to
50%
HubSpot
39%
Churn destinations

Where LiveAgent lost customers in the last 12 months

LiveAgent's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LiveAgent customer in the last 12 months; thickness = share of all churns.

Where LiveAgent customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LiveAgent customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LiveAgentLiveAgent vs Zendesk: 18.1%ZendeskLiveAgent vs Shopify: 8%ShopifyLiveAgent vs HubSpot: 7.4%HubSpotLiveAgent vs Tawk.to: 6.9%Tawk.toLiveAgent vs Text: 5.7%TextLiveAgent vs Intercom: 4.2%IntercomLiveAgent vs Intuit: 3.7%IntuitLiveAgent vs Adobe: 3%AdobeLiveAgent vs Freshworks: 2.9%FreshworksLiveAgent vs Tidio: 2.8%Tidio
  • LiveAgent vs Zendesk: 18.1%
  • LiveAgent vs Shopify: 8%
  • LiveAgent vs HubSpot: 7.4%
  • LiveAgent vs Tawk.to: 6.9%
  • LiveAgent vs Text: 5.7%
  • LiveAgent vs Intercom: 4.2%
  • LiveAgent vs Intuit: 3.7%
  • LiveAgent vs Adobe: 3%
  • LiveAgent vs Freshworks: 2.9%
  • LiveAgent vs Tidio: 2.8%

Data current as of July 2026

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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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