LiveAgent Customer Signals
31 LiveAgent customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how LiveAgent's competitive position is shifting.
Where LiveAgent wins customers from competitors
Accounts that switched from a competitor to LiveAgent over the last 12 months. Each figure is LiveAgent's win rate in switches against that competitor, ranked from highest to lowest.
Where LiveAgent lost customers in the last 12 months
LiveAgent's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LiveAgent customer in the last 12 months; thickness = share of all churns.
- LiveAgent vs Zendesk: 27%
- LiveAgent vs Tawk.to: 10.8%
- LiveAgent vs Text: 8%
- LiveAgent vs Intercom: 6.2%
- LiveAgent vs WhatsApp: 4.7%
- LiveAgent vs Chatwoot: 4.1%
- LiveAgent vs Freshworks: 3.6%
- LiveAgent vs Tidio: 3.5%
- LiveAgent vs Smartsupp: 2.9%
- LiveAgent vs Zoho: 2.9%
Data current as of August 2026
31 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card