Win / Loss Data
Comm100 Customer Signals
See Comm100's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Comm100 wins customers from competitors
Accounts that switched from a competitor to Comm100 over the last 12 months. Each figure is Comm100's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Comm100 lost customers in the last 12 months
Comm100's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Comm100 customer in the last 12 months; thickness = share of all churns.
- Comm100 vs Zendesk: 16.6%
- Comm100 vs Text: 11.9%
- Comm100 vs Tawk.to: 11.3%
- Comm100 vs LivePerson: 6%
- Comm100 vs Crisp: 5.4%
- Comm100 vs Intuit: 4.8%
- Comm100 vs Shopify: 3.7%
- Comm100 vs Adobe: 3.4%
- Comm100 vs Tidio: 3.3%
- Comm100 vs Chatwoot: 3.2%
Data current as of July 2026
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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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