Win / Loss Data

Comm100 Customer Signals

39 Comm100 customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Comm100's competitive position is shifting.

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36%Win rate
47Rivals tracked
39In-market
Competitive wins

Where Comm100 wins customers from competitors

Accounts that switched from a competitor to Comm100 over the last 12 months. Each figure is Comm100's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Text
54%
Zoho
52%
WhatsApp
47%
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Churn destinations

Where Comm100 lost customers in the last 12 months

Comm100's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Comm100 customer in the last 12 months; thickness = share of all churns.

Where Comm100 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Comm100 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Comm100Comm100 vs Zendesk: 20.1%ZendeskComm100 vs Text: 16.2%TextComm100 vs Tawk.to: 14.3%Tawk.toComm100 vs Crisp: 7.5%CrispComm100 vs LivePerson: 5.8%LivePersonComm100 vs Chatwoot: 5.1%ChatwootComm100 vs Tidio: 4%TidioComm100 vs MyLiveChat: 3.2%MyLiveChatComm100 vs Intercom: 3.1%IntercomComm100 vs WhatsApp: 2.8%WhatsApp
  • Comm100 vs Zendesk: 20.1%
  • Comm100 vs Text: 16.2%
  • Comm100 vs Tawk.to: 14.3%
  • Comm100 vs Crisp: 7.5%
  • Comm100 vs LivePerson: 5.8%
  • Comm100 vs Chatwoot: 5.1%
  • Comm100 vs Tidio: 4%
  • Comm100 vs MyLiveChat: 3.2%
  • Comm100 vs Intercom: 3.1%
  • Comm100 vs WhatsApp: 2.8%

Data current as of August 2026

Hi Comm100 team

39 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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