Win / Loss Data
LiveHelpNow Customer Signals
See LiveHelpNow's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where LiveHelpNow wins customers from competitors
Accounts that switched from a competitor to LiveHelpNow over the last 12 months. Each figure is LiveHelpNow's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where LiveHelpNow lost customers in the last 12 months
LiveHelpNow's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LiveHelpNow customer in the last 12 months; thickness = share of all churns.
- LiveHelpNow vs Zendesk: 12.1%
- LiveHelpNow vs LivePerson: 9.7%
- LiveHelpNow vs Text: 8.2%
- LiveHelpNow vs SalesForce: 7.5%
- LiveHelpNow vs HubSpot: 6.6%
- LiveHelpNow vs Shopify: 6%
- LiveHelpNow vs Adobe: 5.7%
- LiveHelpNow vs Tawk.to: 5.4%
- LiveHelpNow vs Intuit: 3.5%
- LiveHelpNow vs Intercom: 3%
Data current as of July 2026
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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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