Win / Loss Data

MyLiveChat Customer Signals

See MyLiveChat's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where MyLiveChat wins customers from competitors

Accounts that switched from a competitor to MyLiveChat over the last 12 months. Each figure is MyLiveChat's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Comm100
85%
Olark
61%
Pure Chat
50%
Text
49%
Zendesk
48%
Adobe
46%
JivoSite
38%
Intuit
37%
OpenCart
35%
Tawk.to
17%
Churn destinations

Where MyLiveChat lost customers in the last 12 months

MyLiveChat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned MyLiveChat customer in the last 12 months; thickness = share of all churns.

Where MyLiveChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where MyLiveChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.MyLiveChatMyLiveChat vs Tawk.to: 20.4%Tawk.toMyLiveChat vs Zendesk: 8.6%ZendeskMyLiveChat vs HubSpot: 6.2%HubSpotMyLiveChat vs Chatwoot: 6%ChatwootMyLiveChat vs Intuit: 5.6%IntuitMyLiveChat vs Shopify: 5.5%ShopifyMyLiveChat vs WooCommerce: 4.5%WooCommerceMyLiveChat vs WhatsApp: 4%WhatsAppMyLiveChat vs Text: 3.7%TextMyLiveChat vs Tidio: 3.6%Tidio
  • MyLiveChat vs Tawk.to: 20.4%
  • MyLiveChat vs Zendesk: 8.6%
  • MyLiveChat vs HubSpot: 6.2%
  • MyLiveChat vs Chatwoot: 6%
  • MyLiveChat vs Intuit: 5.6%
  • MyLiveChat vs Shopify: 5.5%
  • MyLiveChat vs WooCommerce: 4.5%
  • MyLiveChat vs WhatsApp: 4%
  • MyLiveChat vs Text: 3.7%
  • MyLiveChat vs Tidio: 3.6%

Data current as of July 2026

Hi MyLiveChat team

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Live head-to-head win rates against Tawk.to and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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