MyLiveChat Customer Signals
27 MyLiveChat customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how MyLiveChat's competitive position is shifting.
Where MyLiveChat wins customers from competitors
Accounts that switched from a competitor to MyLiveChat over the last 12 months. Each figure is MyLiveChat's win rate in switches against that competitor, ranked from highest to lowest.
Where MyLiveChat lost customers in the last 12 months
MyLiveChat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned MyLiveChat customer in the last 12 months; thickness = share of all churns.
- MyLiveChat vs Tawk.to: 30.4%
- MyLiveChat vs Zendesk: 11%
- MyLiveChat vs Chatwoot: 9.2%
- MyLiveChat vs WhatsApp: 7.5%
- MyLiveChat vs Tidio: 5.2%
- MyLiveChat vs Text: 5%
- MyLiveChat vs Smartsupp: 3.5%
- MyLiveChat vs JivoSite: 3.1%
- MyLiveChat vs Pure Chat: 2.7%
- MyLiveChat vs HubSpot: 2.3%
Data current as of August 2026
27 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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