Pure Chat Customer Signals
145 Pure Chat customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Pure Chat's competitive position is shifting.
Where Pure Chat wins customers from competitors
Accounts that switched from a competitor to Pure Chat over the last 12 months. Each figure is Pure Chat's win rate in switches against that competitor, ranked from highest to lowest.
Where Pure Chat lost customers in the last 12 months
Pure Chat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Pure Chat customer in the last 12 months; thickness = share of all churns.
- Pure Chat vs HubSpot: 12.2%
- Pure Chat vs Tawk.to: 11.7%
- Pure Chat vs Shopify: 10.7%
- Pure Chat vs Zendesk: 7%
- Pure Chat vs Intuit: 6.5%
- Pure Chat vs Tidio: 4.4%
- Pure Chat vs WhatsApp: 4.3%
- Pure Chat vs SalesForce: 3.9%
- Pure Chat vs WooCommerce: 3.4%
- Pure Chat vs Chatwoot: 3.3%
Data current as of August 2026
145 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card