Win / Loss Data

Online Chat Centers Customer Signals

2 Online Chat Centers customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Online Chat Centers's competitive position is shifting.

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27%Win rate
23Rivals tracked
2In-market
Competitive wins

Where Online Chat Centers wins customers from competitors

Accounts that switched from a competitor to Online Chat Centers over the last 12 months. Each figure is Online Chat Centers's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
OpenAI
90%
LivePerson
83%
BigCommerce
71%
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Churn destinations

Where Online Chat Centers lost customers in the last 12 months

Online Chat Centers's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Online Chat Centers customer in the last 12 months; thickness = share of all churns.

Where Online Chat Centers customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Online Chat Centers customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Online Chat CentersOnline Chat Centers vs Tawk.to: 16.2%Tawk.toOnline Chat Centers vs Zendesk: 13%ZendeskOnline Chat Centers vs HubSpot: 5.8%HubSpotOnline Chat Centers vs Text: 5.4%TextOnline Chat Centers vs Shopify: 5.4%ShopifyOnline Chat Centers vs Intuit: 4.7%IntuitOnline Chat Centers vs Adobe: 4.7%AdobeOnline Chat Centers vs OpenCart: 4.3%OpenCartOnline Chat Centers vs Chatwoot: 4.3%ChatwootOnline Chat Centers vs Tidio: 4.3%Tidio
  • Online Chat Centers vs Tawk.to: 16.2%
  • Online Chat Centers vs Zendesk: 13%
  • Online Chat Centers vs HubSpot: 5.8%
  • Online Chat Centers vs Text: 5.4%
  • Online Chat Centers vs Shopify: 5.4%
  • Online Chat Centers vs Intuit: 4.7%
  • Online Chat Centers vs Adobe: 4.7%
  • Online Chat Centers vs OpenCart: 4.3%
  • Online Chat Centers vs Chatwoot: 4.3%
  • Online Chat Centers vs Tidio: 4.3%

Data current as of August 2026

Hi Online Chat Centers team

2 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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