Win / Loss Data

ChatBro Customer Signals

1 ChatBro customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how ChatBro's competitive position is shifting.

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34%Win rate
11Rivals tracked
1In-market
Competitive wins

Where ChatBro wins customers from competitors

Accounts that switched from a competitor to ChatBro over the last 12 months. Each figure is ChatBro's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Crisp
50%
Smartsupp
50%
WordPress
50%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where ChatBro lost customers in the last 12 months

ChatBro's biggest competitive threats. Each ribbon shows a vendor that picked up a churned ChatBro customer in the last 12 months; thickness = share of all churns.

Where ChatBro customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ChatBro customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatBroChatBro vs WhatsApp: 32.4%WhatsAppChatBro vs Tawk.to: 14.8%Tawk.toChatBro vs JivoSite: 8.3%JivoSiteChatBro vs Rocket.Chat: 8.3%Rocket.ChatChatBro vs Chaty Premio: 7.4%Chaty PremioChatBro vs Crisp: 4.6%CrispChatBro vs Intercom: 3.7%IntercomChatBro vs Tidio: 3.7%TidioChatBro vs Chatwoot: 3.7%ChatwootChatBro vs Smartsupp: 2.8%Smartsupp
  • ChatBro vs WhatsApp: 32.4%
  • ChatBro vs Tawk.to: 14.8%
  • ChatBro vs JivoSite: 8.3%
  • ChatBro vs Rocket.Chat: 8.3%
  • ChatBro vs Chaty Premio: 7.4%
  • ChatBro vs Crisp: 4.6%
  • ChatBro vs Intercom: 3.7%
  • ChatBro vs Tidio: 3.7%
  • ChatBro vs Chatwoot: 3.7%
  • ChatBro vs Smartsupp: 2.8%

Data current as of August 2026

Hi ChatBro team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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