Win / Loss Data
Engati Customer Signals
2 Engati customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Engati's competitive position is shifting.
61%Win rate
17Rivals tracked
2In-market
Competitive wins
Where Engati wins customers from competitors
Accounts that switched from a competitor to Engati over the last 12 months. Each figure is Engati's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Engati lost customers in the last 12 months
Engati's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Engati customer in the last 12 months; thickness = share of all churns.
- Engati vs Tawk.to: 16.7%
- Engati vs WhatsApp: 16.7%
- Engati vs Zoho: 10.8%
- Engati vs Zendesk: 9.8%
- Engati vs Tidio: 5.9%
- Engati vs HubSpot: 4.9%
- Engati vs Rocket.Chat: 3.9%
- Engati vs Chatwoot: 3.9%
- Engati vs Shopify: 2.9%
- Engati vs Text: 2.9%
Data current as of August 2026
Hi Engati team
2 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card