Win / Loss Data

Engati Customer Signals

See Engati's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Engati wins customers from competitors

Accounts that switched from a competitor to Engati over the last 12 months. Each figure is Engati's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Facebook
89%
Freshworks
86%
Zendesk
83%
Wati
80%
Shopify
71%
Zoho
57%
Tawk.to
53%
Tidio
50%
WhatsApp
47%
Intuit
40%
Churn destinations

Where Engati lost customers in the last 12 months

Engati's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Engati customer in the last 12 months; thickness = share of all churns.

Where Engati customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Engati customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.EngatiEngati vs HubSpot: 13.2%HubSpotEngati vs WooCommerce: 9.9%WooCommerceEngati vs Shopify: 9.9%ShopifyEngati vs WhatsApp: 8.8%WhatsAppEngati vs Tawk.to: 8.8%Tawk.toEngati vs Brevo: 6.6%BrevoEngati vs Intuit: 6.6%IntuitEngati vs Zoho: 6.6%ZohoEngati vs Tidio: 5.5%TidioEngati vs klaviyo: 3.3%klaviyo
  • Engati vs HubSpot: 13.2%
  • Engati vs WooCommerce: 9.9%
  • Engati vs Shopify: 9.9%
  • Engati vs WhatsApp: 8.8%
  • Engati vs Tawk.to: 8.8%
  • Engati vs Brevo: 6.6%
  • Engati vs Intuit: 6.6%
  • Engati vs Zoho: 6.6%
  • Engati vs Tidio: 5.5%
  • Engati vs klaviyo: 3.3%

Data current as of July 2026

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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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