Win / Loss Data

Five9 Customer Signals

See Five9's live competitive picture - head-to-head win rates against Text and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where Five9 wins customers from competitors

Accounts that switched from a competitor to Five9 over the last 12 months. Each figure is Five9's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Comm100
100%
SalesForce
97%
HubSpot
88%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where Five9 lost customers in the last 12 months

Five9's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Five9 customer in the last 12 months; thickness = share of all churns.

Where Five9 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Five9 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Five9Five9 vs Text: 20%TextFive9 vs Zendesk: 15.6%ZendeskFive9 vs Freshworks: 15.6%FreshworksFive9 vs Shopify: 8.9%ShopifyFive9 vs HubSpot: 8.9%HubSpotFive9 vs Genesys: 6.7%GenesysFive9 vs WhatsApp: 6.7%WhatsAppFive9 vs ZoomInfo: 4.4%ZoomInfoFive9 vs LivePerson: 4.4%LivePersonFive9 vs Rocket.Chat: 4.4%Rocket.Chat
  • Five9 vs Text: 20%
  • Five9 vs Zendesk: 15.6%
  • Five9 vs Freshworks: 15.6%
  • Five9 vs Shopify: 8.9%
  • Five9 vs HubSpot: 8.9%
  • Five9 vs Genesys: 6.7%
  • Five9 vs WhatsApp: 6.7%
  • Five9 vs ZoomInfo: 4.4%
  • Five9 vs LivePerson: 4.4%
  • Five9 vs Rocket.Chat: 4.4%

Data current as of July 2026

Hi Five9 team

See who's picking up Five9 customers
right now.

Live head-to-head win rates against Text and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card