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Win / Loss Data

Five9 Customer Signals

13 Five9 customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Five9's competitive position is shifting.

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80%Win rate
19Rivals tracked
13In-market
Competitive wins

Where Five9 wins customers from competitors

Accounts that switched from a competitor to Five9 over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Five9's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Text
89%
SalesForce
68%
Tawk.to
67%
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Churn destinations

Where Five9 lost customers in the last 12 months

Five9's biggest competitive threats: every vendor that picked up a churned Five9 customer in the last 12 months, ranked by share of all churns.

Where Five9 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Five9 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Five9Five9 vs Zendesk: 14%ZendeskFive9 vs Freshworks: 13.1%FreshworksFive9 vs Text: 8.4%TextFive9 vs HubSpot: 8.4%HubSpotFive9 vs Shopify: 7.5%ShopifyFive9 vs WhatsApp: 6.5%WhatsAppFive9 vs Genesys: 3.7%GenesysFive9 vs SalesForce: 3.7%SalesForceFive9 vs Rocket.Chat: 3.7%Rocket.ChatFive9 vs ZoomInfo: 2.8%ZoomInfo

Data current as of September 2026

Hi Five9 team

13 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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