Gallabox Customer Signals

See Gallabox's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

Where Gallabox wins customers from competitors

Accounts that switched from a competitor to Gallabox over the last 12 months. Each figure is Gallabox's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Zendesk
100%
HubSpot
90%
Intuit
86%
Chatwoot
83%
Tawk.to
80%
Tidio
67%
WooCommerce
59%
Zoho
50%
WhatsApp
39%
Shopify
35%

Where Gallabox lost customers in the last 12 months

Gallabox's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gallabox customer in the last 12 months; thickness = share of all churns.

Where Gallabox customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Gallabox customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GallaboxGallabox vs WhatsApp: 28.4%WhatsAppGallabox vs Shopify: 15.8%ShopifyGallabox vs Zoho: 8.4%ZohoGallabox vs WooCommerce: 7.4%WooCommerceGallabox vs Text: 7.4%TextGallabox vs Tawk.to: 5.3%Tawk.toGallabox vs Wati: 4.2%WatiGallabox vs Tidio: 3.2%TidioGallabox vs Wix: 3.2%WixGallabox vs Smartsupp: 3.2%Smartsupp
  • Gallabox vs WhatsApp: 28.4%
  • Gallabox vs Shopify: 15.8%
  • Gallabox vs Zoho: 8.4%
  • Gallabox vs WooCommerce: 7.4%
  • Gallabox vs Text: 7.4%
  • Gallabox vs Tawk.to: 5.3%
  • Gallabox vs Wati: 4.2%
  • Gallabox vs Tidio: 3.2%
  • Gallabox vs Wix: 3.2%
  • Gallabox vs Smartsupp: 3.2%

Data current as of July 2026

See who's picking up Gallabox customers
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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