Win / Loss Data
Goftino Customer Signals
See Goftino's live competitive picture - head-to-head win rates against Smartsupp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Goftino wins customers from competitors
Accounts that switched from a competitor to Goftino over the last 12 months. Each figure is Goftino's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Goftino lost customers in the last 12 months
Goftino's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Goftino customer in the last 12 months; thickness = share of all churns.
- Goftino vs Smartsupp: 77%
- Goftino vs Tidio: 3.2%
- Goftino vs Tawk.to: 3.1%
- Goftino vs WooCommerce: 2.8%
- Goftino vs Chaty Premio: 1.6%
- Goftino vs WhatsApp: 1.6%
- Goftino vs Brevo: 1.6%
- Goftino vs JivoSite: 1.4%
- Goftino vs Shopify: 0.9%
- Goftino vs Chatwoot: 0.7%
Data current as of July 2026
Hi Goftino team
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Live head-to-head win rates against Smartsupp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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