Win / Loss Data
WhatsHelp Customer Signals
See WhatsHelp's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where WhatsHelp wins customers from competitors
Accounts that switched from a competitor to WhatsHelp over the last 12 months. Each figure is WhatsHelp's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where WhatsHelp lost customers in the last 12 months
WhatsHelp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned WhatsHelp customer in the last 12 months; thickness = share of all churns.
- WhatsHelp vs WhatsApp: 25.8%
- WhatsHelp vs GetButton: 11.8%
- WhatsHelp vs Tawk.to: 6.6%
- WhatsHelp vs Text: 6.2%
- WhatsHelp vs Intuit: 5.7%
- WhatsHelp vs WooCommerce: 5.6%
- WhatsHelp vs Shopify: 4.5%
- WhatsHelp vs Zendesk: 4.2%
- WhatsHelp vs HubSpot: 3.6%
- WhatsHelp vs Wix: 2.9%
Data current as of July 2026
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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