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Win / Loss Data

Help Scout Customer Signals

202 Help Scout customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Help Scout's competitive position is shifting.

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97%Win rate
41Rivals tracked
202In-market
Competitive wins

Where Help Scout wins customers from competitors

Accounts that switched from a competitor to Help Scout over the last 12 months. Each figure is Help Scout's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Crisp
100%
Freshworks
100%
HubSpot
100%
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Churn destinations

Where Help Scout lost customers in the last 12 months

Help Scout's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Help Scout customer in the last 12 months; thickness = share of all churns.

Where Help Scout customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Help Scout customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Help ScoutHelp Scout vs Intercom: 15.5%IntercomHelp Scout vs Kustomer: 13.1%KustomerHelp Scout vs Olark: 11.9%OlarkHelp Scout vs Salesloft: 11.9%SalesloftHelp Scout vs Tawk.to: 11.9%Tawk.toHelp Scout vs Text: 11.9%TextHelp Scout vs Gorgias: 6%GorgiasHelp Scout vs Zendesk: 4.8%ZendeskHelp Scout vs Goftino: 3.6%GoftinoHelp Scout vs Zoho: 1.2%Zoho
  • Help Scout vs Intercom: 15.5%
  • Help Scout vs Kustomer: 13.1%
  • Help Scout vs Olark: 11.9%
  • Help Scout vs Salesloft: 11.9%
  • Help Scout vs Tawk.to: 11.9%
  • Help Scout vs Text: 11.9%
  • Help Scout vs Gorgias: 6%
  • Help Scout vs Zendesk: 4.8%
  • Help Scout vs Goftino: 3.6%
  • Help Scout vs Zoho: 1.2%

Data current as of August 2026

Hi Help Scout team

202 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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