Win / Loss Data

Elevio Customer Signals

5 Elevio customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Elevio's competitive position is shifting.

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27%Win rate
24Rivals tracked
5In-market
Competitive wins

Where Elevio wins customers from competitors

Accounts that switched from a competitor to Elevio over the last 12 months. Each figure is Elevio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
97%
Olark
87%
Rocket.Chat
83%
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Churn destinations

Where Elevio lost customers in the last 12 months

Elevio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Elevio customer in the last 12 months; thickness = share of all churns.

Where Elevio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Elevio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ElevioElevio vs Intercom: 76.4%IntercomElevio vs Zendesk: 7.5%ZendeskElevio vs Dixa: 2.2%DixaElevio vs Freshworks: 2%FreshworksElevio vs HubSpot: 1.5%HubSpotElevio vs Tawk.to: 1.1%Tawk.toElevio vs WhatsApp: 0.9%WhatsAppElevio vs Gorgias: 0.9%GorgiasElevio vs Text: 0.9%TextElevio vs Zoho: 0.8%Zoho
  • Elevio vs Intercom: 76.4%
  • Elevio vs Zendesk: 7.5%
  • Elevio vs Dixa: 2.2%
  • Elevio vs Freshworks: 2%
  • Elevio vs HubSpot: 1.5%
  • Elevio vs Tawk.to: 1.1%
  • Elevio vs WhatsApp: 0.9%
  • Elevio vs Gorgias: 0.9%
  • Elevio vs Text: 0.9%
  • Elevio vs Zoho: 0.8%

Data current as of August 2026

Hi Elevio team

5 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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