Win / Loss Data

Elevio Customer Signals

See Elevio's live competitive picture - head-to-head win rates against Intercom and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Elevio wins customers from competitors

Accounts that switched from a competitor to Elevio over the last 12 months. Each figure is Elevio's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
98%
WooCommerce
82%
Salesloft
80%
Olark
78%
Freshworks
74%
SalesForce
59%
Zendesk
56%
HubSpot
51%
Intuit
47%
Intercom
5%
Churn destinations

Where Elevio lost customers in the last 12 months

Elevio's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Elevio customer in the last 12 months; thickness = share of all churns.

Where Elevio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Elevio customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ElevioElevio vs Intercom: 69.6%IntercomElevio vs Zendesk: 5.8%ZendeskElevio vs HubSpot: 5%HubSpotElevio vs Shopify: 3.1%ShopifyElevio vs Intuit: 2.1%IntuitElevio vs Adobe: 1.3%AdobeElevio vs Tawk.to: 1.3%Tawk.toElevio vs Wix: 1.2%WixElevio vs Freshworks: 1%FreshworksElevio vs Dixa: 0.9%Dixa
  • Elevio vs Intercom: 69.6%
  • Elevio vs Zendesk: 5.8%
  • Elevio vs HubSpot: 5%
  • Elevio vs Shopify: 3.1%
  • Elevio vs Intuit: 2.1%
  • Elevio vs Adobe: 1.3%
  • Elevio vs Tawk.to: 1.3%
  • Elevio vs Wix: 1.2%
  • Elevio vs Freshworks: 1%
  • Elevio vs Dixa: 0.9%

Data current as of July 2026

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Live head-to-head win rates against Intercom and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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