Win / Loss Data

LiveChatAI Customer Signals

See LiveChatAI's live competitive picture - head-to-head win rates against Chatwoot and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where LiveChatAI wins customers from competitors

Accounts that switched from a competitor to LiveChatAI over the last 12 months. Each figure is LiveChatAI's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhatsApp
67%
Chatwoot
50%
Tidio
50%
1 more competitor in the full datasetUnlock the full dataset
Churn destinations

Where LiveChatAI lost customers in the last 12 months

LiveChatAI's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LiveChatAI customer in the last 12 months; thickness = share of all churns.

Where LiveChatAI customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LiveChatAI customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LiveChatAILiveChatAI vs Chatwoot: 23.1%ChatwootLiveChatAI vs Social Intents: 23.1%Social IntentsLiveChatAI vs Tawk.to: 23.1%Tawk.toLiveChatAI vs Tidio: 15.4%TidioLiveChatAI vs WhatsApp: 15.4%WhatsApp
  • LiveChatAI vs Chatwoot: 23.1%
  • LiveChatAI vs Social Intents: 23.1%
  • LiveChatAI vs Tawk.to: 23.1%
  • LiveChatAI vs Tidio: 15.4%
  • LiveChatAI vs WhatsApp: 15.4%

Data current as of July 2026

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Live head-to-head win rates against Chatwoot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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