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Win / Loss Data

LiveChatAI Customer Signals

1 LiveChatAI customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how LiveChatAI's competitive position is shifting.

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60%Win rate
6Rivals tracked
1In-market
Competitive wins

Where LiveChatAI wins customers from competitors

Accounts that switched from a competitor to LiveChatAI over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of LiveChatAI's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Smartsupp
78%
WhatsApp
57%
Shopify
56%
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Churn destinations

Where LiveChatAI lost customers in the last 12 months

LiveChatAI's biggest competitive threats: every vendor that picked up a churned LiveChatAI customer in the last 12 months, ranked by share of all churns.

Where LiveChatAI customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LiveChatAI customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LiveChatAILiveChatAI vs Tawk.to: 21.7%Tawk.toLiveChatAI vs Chatwoot: 17.4%ChatwootLiveChatAI vs WhatsApp: 17.4%WhatsAppLiveChatAI vs Social Intents: 13%Social IntentsLiveChatAI vs Tidio: 8.7%TidioLiveChatAI vs Joinchat: 4.3%JoinchatLiveChatAI vs Text: 4.3%TextLiveChatAI vs JivoSite: 4.3%JivoSiteLiveChatAI vs Intercom: 4.3%IntercomLiveChatAI vs Shopify: 4.3%Shopify

Data current as of September 2026

Hi LiveChatAI team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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